Job for Head of Customer & Partner Mgt – MMEA at Ericsson Nigeria

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are recruiting to fill the position of:

Job Title: Head of Customer & Partner Mgt – MMEA

Location: Lagos
Job details: Technical & Solution Sales Support ​​​​

Job Description

  • Responsible for analyzing, designing & developing commercially viable digital front end technical solutions for the customers.
  • Responsible for profitable business for Ericsson by translating customer needs, & technology opportunities into detailed technical offering, solutions & proposals in BSS area (e.g.Customer Management, Self Care, TCRM, Digital Front End etc.)

Position Qualifications/Requirements
Minimum Qualifications & Experience Requirements:

  • At least 9 years of relevant professional experience of which a minimum of 7 years in the function of Solution Architect in the BSS area (Customer Care, Self Care, Digital Front-End, TCRM etc.)
  • Several years experience in leading green-field, migration or swap projects technically
  • Deep understanding about operator business and operational processes in connection with BSS systems

Preferred Qualifications & Experience Requirements:

  • Problem Solving and Analytical skills

Core Competences:

  • Broad Technical Acumen
  • Consultative Selling Ability
  • Problem Solving Ability
  • Creative Thinking

Behavioral Competences:

  • Creating & Innovating
  • Entrepreneurial & Commercial thinking
  • Persuading & Influencing
  • Applying Expertise & technology
  • Analyzing
  • Delivering Results & Meeting Customer expectations

Preferred Skills:

  • Presentation & Communication skills
  • Team work & collaboration skills
  • Market insight
  • Financial Understanding.

Additional Requirements, Physical Demands, Region/Local Specifications:

  • Willingness to travel extensively (up to 80%) to various countries world wide.

Responsibilities & Tasks

  • Scope, define and design solution offerings; driving front end technical solutions in BSS area
  • Analyze customer technology, define business requirements and participate in risk analysis in BSS area
  • Work with core team on list of potential activities and solutions
  • Develop technical presentations and proposals, and perform customer presentations
  • Rollout of competence and knowledge to internal customers (e.g. CU DS, Accounts)
  • Support deployment of solution
  • Provide feedback to R&D
  • Participate in knowledge transfer, documentation and information sharing
  • Stay abreast of on new technology/technical areas and share information about solution to enable customer competence build


How to Apply

Interested and qualified candidates should: 
Click here to apply online

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