We are recruiting to fill the position below:
Job Title: Sales and Customer Care Representative
- Minimum of 2 years Sales/Customer Service Experience
- A degree in Business Administration, or any related discipline
- Experience in a furniture company an added advantage
- Must be Goal-oriented
- Must be smart with excellent interpersonal skill
- Skilled in the use of MS Office – Excel, Word and PowerPoint
Scope of work
- Provide current and prospective customers with information about products sold by the company in the areas of pricing, usage, benefits, durability, quality and availability of company’s products
- Take order and final invoices as necessary
- Make frequent clients calls to update customers on available products and follow up/feedback calls
- Ensure that the department maintains an up-to-date price and stock position of all company’s products
- Provide client support service in accurate and timely fashion
- Ensure both new and old team members are adequately trained in the manner and procedure that aligns with the company
- Verify and document changes in customer requirements and update management on new trends in consumer behaviour in the market place
- Assign and coordinate the job functions of team Members
- Ensure key performance indices (KPI) including sales target of the department is realized
- Maintain the customer relationship software and help generate information and decision that will improve meeting customer needs and satisfaction
- Ensure all reports (daily, weekly and monthly reports) are submitted as requested
- Develop and ensure effective communication and compliance with standards of operation
- Ensure that routine and recurring administrative duties associated with departmental functions of the company are carried out
- Follow directives as relating towards increasing sales.
- Responsible for focusing external image and significantly increasing product awareness.
- Post all Daily sales to Peachtree accounting software.
- Perform other duties as assigned.
Deadline: 27th July, 2018.
How to Apply
Interested and qualified candidates should send their Applications and CV’s to: email@example.com using Sales and customer care representative as subject of the mail.