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Business and Finance Recruitment / Consulting

Call Centre Agents Recruitment In A Reputable Commercial Bank

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Workforce Group – Our client, a reputable Commercial Bank, is recruiting suitably qualified candidates to fill the position below:

 

 

Job Title: Call Centre Agent (Hausa Speaking)
Location: Lagos

Job Description

  • We are currently recruiting Contact Center Agents for a reputable bank
  • H/She will be the liaison between the bank and its current and potential customers
  • H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Requirements

  • OND in any relevant discipline
  • Must not be more than 27 years old.
  • Excellent spoken English with impressive interpersonal skills.
  • Fluency in Hausa.
  • Must be resident in Lagos.

Responsibilities

  • Meet personal/team qualitative and quantitative targets.
  • Seize opportunities to upsell products when they arise.
  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions.

Remuneration

  • Attractive Basic pay
  • Other Benefits: Pension plus HMO.


How to Apply

Interested and qualified candidates should:
Click here to apply

 

Application Deadline 8th August, 2018.

 

Note: Only candidates who meet the requirements stated above will be invited.

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