Schneider Electric – As the Global Specialist in Energy Management™ and market leader in industrial automation and software. Schneider Electric enables people to experience and transform efficiency where they live and work; from home to enterprise, across the grid and the city. Focused on making energy safe, reliable, efficient, productive and green, the Group brings a world where innovative individuals use collaborative solutions to make the most of their energy, while using less of the common planet.
We are recruiting to fill the position below:
Job Title: IT On-Site Support Engineer – Nigeria
Ref Id: 004NDF
Location: Lagos
Schedule: Full-time
Position Summary
The On-Site Support Engineer is responsible to support Schneider Electric Workplace and infrastructure Equipment (including network related ones) physically on-location at Schneider Electric facilities including but not limited to:
Workplace Equipment on Site Services:
- Hardware and Software Asset tracking
- Stock level Management
- Non Catalogued Onsite Services (Non Standard Service Requests)
- Desk-side support,
- Hardware break and fix
- Warranty Management (vendor and third party contract management)
- IMACD (Installation, Move, Add, Change, and Disposal Services)
Infrastructure Equipment on Site Services:
- Eyes and Hand Support to server and network administrator
- Escort Services to external suppliers
- Non Catalogued Onsite Services (Non Standard Service Requests)
- Level 1 support/responsibility to IT infrastructure
Qualifications
Skills Required:
- Innovative and creative
- Governance and management of vendors.
- SCCM, AD, McAfee, MS Outlook, Office 365.
- Needs to be continually learning the latest platforms and technology tools.
- Overall technical understanding of all IT platforms and services (e.g. networking, hardware, web development, app development, cloud computing, etc.).
- Excellent verbal and written communications skills.
- Excellent research, analytical, and problem-solving skills
- 3-5 years end user support experience in different platforms
- Graduated from at least a Technical College (2 years) related with Computer Science
- Ability to work in flexible hours depends on need
- Experienced with ITSM tools.
- Microsoft certified professional
Responsibilities
- Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users.
- Perform and support hardware and software IMACDs, reinstallations, updates and downloads for desktops, laptops, Smart Phones/ Tablets and other mutually agreed and defined devices.
- Coordinate with external vendors for service to location infrastructure components.
- Provide installation / relocation / disposal of network printers.
- Provide secure location for storage of on-site tapes.
- Provides Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk.
- Provides HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one.
- Provides Asset Tracking services for Schneider workplace equipment. Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc.
- Provides Eyes & Hand support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team.
- Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals.
- Provide physical on-site and/or remote support services for end users in remote locations.
- Provide on-site support for any activities for server maintenance upgrades.
- Provide L1 support for audio/ visual equipment.
How to Apply
Interested and qualified candidates should:
Click here to apply
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