United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria, UBA has grown to become a Pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.
We are recruiting to fill the vacant positions below:
Job Title: Head, Diaspora & Remittances
Reference #: DIARE072018
Location: Lagos
Contract Type: Permanent
Job Functions: Business Development
Industries: Financial Services
Specification
- The Head, Diaspora & Remittances devises strategies and executes all required actions for setting up and performance managing the diaspora and expatriate banking services of the bank.
- He/She also oversees remittance business and its expansion drive globally while ensuring the deployment and roll-out of new products in the emerging market of remittances.
Responsibilities
The responsibilities of the role include the following:
To provide overall stewardship:
- Develop and implement business strategies to ensure increased Diaspora customer base, deposits, earnings, and usage of all bank products and services globally.
- Promote remittances from the diaspora by providing cost effective ways of sending money home and actively initiating strategic business alliances/partnerships that will lead to long term business ties with Africans in Diaspora & foreign investors interested in investing in Africa.
- Provide an enabling working environment for remittance partners which will spur their growth in addition to ensuring growth in the bank’s liability book and remittance volumes from the diaspora.
- Adapt to and manage organizational and global changes needed to meet goals involving expatriate banking and e-business strategies.
- Constant touch with regulatory provisions and external relations to ensure standard practices and adequate bench – marking of competitors in the business.
- Ensure positive brand perception and penetration in the global market.
To define and manage the bank’s strategy to grow revenue in the diaspora/remittance business segment:
- Develop and implement sales strategy and ensure that there is increased Diaspora customer base, deposits, earnings, and usage of all bank products and services.
- Plan, manage and execute campaigns in international markets with high customer potential for recruitment and articulate Bank focus with targeted presentations.
- Plan, Prepare and execute sales campaigns in the international Diaspora presence countries with high customer potential for recruitment and articulate Bank focus with targeted presentations.
- Work with IT to build customized business solutions or enhance existing solutions for efficient inward/outward remittances.
- Analyze MIS to ascertain Remittance product/channel performance and propose short-term and long-term strategies.
- Monitor performance group wide and drive subsidiaries to close performance gaps while proactively seeking out challenges to achieving 100% of set targets.
- Manage brand equity to grow UBA Group market share for the global deposits from the diaspora remittance inflows
- Carry out market intelligence for purposes of collating information that will assist the bank position itself competitively in the Remittance market and take advantage of the Global Remittance flows into the UBA presence countries.
- Identify, train and follow up on the implementation of the Performance Management System.
- Interface with all subsidiaries remittance units to ensure that group wide targets are met and activities necessary to boost our market share are executed.
Discover and perpetuate relationships on a global scale:
- Build stakeholder relations with emphasis on government agencies, ministry of foreign affairs, international agents to drive customer recruitment and relations.
- Design channels for customer communication specific to diaspora market segmentation including but not limited to social networks.
- Be the principal contact point for the bank’s relationship with a designated portfolio of Diaspora customers and non-customers.
- Explore, conceptualize and build new product propositions and Partnerships with Fintechs
- Ensure customer relations are maintained well to reduce complaints and retain existing expatriate customers.
- Support development of branch budgets and targets for integrated partners such as Western Union and MoneyGram business and other Third party IMTO.
Provide business support and coordinate other support activities:
- Effective Supervision of the respective Subsidiaries expatriate Product teams to achieve effective global product teams support.
- Effective liaison with all key stakeholders including Operations and IT teams to ensure smooth conduct of business and exceptional customer service.
- Ensure strict compliance to all Regulatory/relevant policies and regulations.
Drive, implement and manage sub-agency initiatives:
- Ensure timely go-live and manage sub-agent operations across Diaspora presence countries.
- Drive subsidiaries to identify prospective sub-agents in line with strategic objective of extending diaspora and remittance products reach even to the remotest target customers
- Supervise the engagement, due diligence and sign-on processes.
- Anchor deployment, on boarding and training exercises.
Requirements
Education:
- Graduate Degree in Business/Finance.
- Masters’ Degree or a relevant professional certification will be an advantage
Experience:
- 10 years related experience in a large financial institution (local/regional) preferably at Managerial level specializing in Remittance management/diaspora banking
Knowledge required:
- Extensive knowledge of business industry trends and practices, and a good understanding of legislation related to financial services and channel delivery.
- Excellent knowledge of expatriate banking models and outreach promotional strategies.
- All relevant banking policies, processes, procedures and guidelines
- Thorough knowledge of retail banking products and services, expatriate products
- Extensive banking industry knowledge including internet based technologies.
- Exposure to Diaspora Marketing in overseas locations will be an added advantage
- Good knowledge of money transfer (Remittances- both Local and International) Operations
Skills required:
- Ability to work well in a team, as well as manage multiple priorities in quick time frames.
- Excellent problem analysis and solving skills coupled with strong decision making skills.
- Demonstrable relationship management and influencing skills
- Sales and Marketing skills to effectively sell Bank products and expand market share
- Proven business development track record
- Self-driven, innovative and solution oriented
- Excellent digital and analytical skills
- Capable of working out alternatives to mitigate risk for the Bank
Job Title: Head, Retail Liabilities
Reference #: RETLIB072018
Location: Lagos
Contract Type: Permanent
Job Functions: Business Development
Industries:Financial Services
Introduction
- UBA’s culture is built and nurtured on values, resilience and dedication. It is a culture that makes us a role model for African businesses. Your contribution to the culture is critical to our success thus your career growth is of utmost importance to us.
- Do you have proven retail banking and relationship management skills?
- Do you have branch sales experience with a strong track record of success in Banking?
- Do you have an acute awareness of retail customer segments and consumer behaviour?
- Are you execution focused with a digital mind set and extensive knowledge of retail Bank products?
- If you have these skills and are interested in a challenging consumer banking role at senior management level, we would like to hear from you!
Specification
- The Head, Retail Liabilities develops, owns, manages and leads the Retail Liability Portfolio within Digital & Consumer Banking.
- He/She will contribute to the achievement of the Bank’s goals by developing and successfully marketing new and existing Liability products, exploiting market opportunities, differentiating its offerings, and meeting customer needs in the most effective way.
Responsibilities
To provide overall stewardship:
- Contribute to the development of business plans for Consumer Banking to achieve Budget target of Savings and Current Account Volumes and Balances for all the Customer Segments (Students, Self Employed, Professionals, Mass Retail)
- Implement a Group-wide Retail Sales Strategy for deposit mobilization by working closely with Branch Managers, Regional Heads and the respective Executive Directors of Regions.
- Implement a Financial Inclusion Strategy and drive Agency Banking Initiatives to achieve Financial Inclusion
- Ensure compliance with the audit requirements, internal and external reporting obligations etc, in line with the policy guidelines, to ensure high standards of uniformity and consistency across the Bank.
- Supervise team members
Manage profitability and other set targets:
- Ensure that volumes and targets are set for each segment and product with the relevant profitability measures in place to grow CASA via Business Hooks and enablers like Cards and POS, Transaction Banking, Digital Banking etc..
- Develop / launch product promotions, revise schedule of charges to support in achieving annual liability volume targets and take initiatives as directed by the Group Executive, Digital and Consumer Banking to achieve targeted annual volumes of the marketing plan
- Monitor and track retail liabilities portfolio performance against business plans and budgets. Develop and generate daily/weekly/monthly liabilities products MIS reports.
Identify and maintain relationships:
- Recommend, develop, launch and manage Loyalty programs and promotions such as Product Bundling and Loyalty Rewards Points program to retain existing customers and attract new acquisition across all products and segments of Consumer Banking.
- Maintain formal and informal contacts with stakeholders like other Regulatory bodies & authorities to keep track of market trends and trade practices that impact financial goals
- Maintain regular contact with the Branch sales team to keep abreast of any developments in liabilities products. Conduct regular training/presentations to improve the awareness level.
- Ensure seamless co-ordination with various groups like Business Intelligence, Marketing, Technology, Operations, Compliance & Legal for complete product execution cycle.
Provide business support and coordinate other support activities:
- Regularly review and revise Bank’s product portfolio relating to pricing and policies. Prepare feasibility studies for Liability product parameters; propose suitable pricing policies and suitable revision of schedule of charges.
- Complement portfolio rationalization strategies and initiatives to increase fee, float & profitability for the Liability product offerings. Advice management on deletion of obsolete products, identify products that need revitalising and gaps which need to be plugged by new offerings.
- Liaise with CFC to carry out surveys of customer satisfaction to identify the scope for improvements in retail liabilities products quality and present the result to Management at regular intervals.
- Conduct, bank wide training programs for all new products before launch date with the relevant sales teams.
- Study and recommend appropriate Sales software and IT applications for the business vertical
- Coordinate with Group Operations in developing Standard Operating Processes related to operational risk, compliance and KYC framework as per requirement of Regulatory bodies & authorities for the business vertical
Drive change and external bench marking:
- Liaise with Group Finance to design, recommend, develop and implement new competitive interest bearing deposit products. Provide expert advice and assistance on technical issues relating to the modification of such liabilities products.
- Represent the Bank in the community in order to promote its image, enhance its reputation and optimize business opportunities.
- Carry out regular mystery shopping exercises to ensure that branches maintain an awareness of developments in retail liabilities products and schemes, report the result to Retail management through Head-Retail Products & Segments.
Requirements
Education:
- Graduate Degree in Business/Finance.
- Masters’ Degree or a relevant professional certification will be an advantage.
Experience:
- 10 years related experience in a large financial institution (local/regional) preferably at Managerial level specializing in Banking Business/Products Development or equivalent
Knowledge required:
- Liability and Third Party Products
- Compliance, KYC/ AML, regulatory framework and Banking operations
- CBN International Money Transfers Guidelines
- Technology Savvy and Management by Numbers Orientation.
Skills required:
- Strong interpersonal relationships and commercial flair
- Good relationship management & service focus
- Proven business development ability with building up of customer portfolio
- Self-driven with an ability to be creative, innovative and solution oriented
- Excellent analytical skills & capabilities.
- Capable of working out alternatives in the interest of mitigating risk for the Bank.
Job Title: Head, Collections
Reference #: COL072018
Location: Lagos
Contract Type: Permanent
Job Functions: Business Development
Industries: Financial Services
Specification
- The Head, Collections develops, owns, manages and leads the Collections Portfolio within Digital & Consumer Banking.
- He/She will contribute to the achievement of the Bank’s goals by growing low cost deposits and income lines through Collections drive within the public, retail and corporate sectors.
Responsibilities
The responsibilities of the role include the following:
Win new Collection Mandates, Businesses and Customers:
- Identify the new emerging players in the public, retail and corporate sectors
- Develop the database of opportunities for Collections and Value Chain drive for the identified mandates
- Prepare the Standard Proposals/Presentations that will assist and guide conversion of new opportunities
- Compile the expected returns for each of the identified mandates in terms of Collections Volumes, Deposit Impacts and Profitability magnitudes
- Manage relationships of the mandate owners for retention and value additions
- Organise the marketing Calls and the Conversion Strategies for the emerging mandates, businesses and customers
Manage the mandates and develop strategies for market dominance:
- Manage the entire analytics of mandates and business drivers in the identified sector and catchments
- Agree the requisite structure for business drive across all regions and market segments
- Liase with the key Business Heads on the modalities and arrangements for marketing and drive of the identified mandates and products consideration
- Share the analytics of business opportunities with the relevant Business Heads for special focus
- Discuss the existing and potential market competitive threats and opportunities with the Business Heads for effective leverage
- Arrange periodic visitation to the top business players as dominance strategies in key market catchments
- Draft the Standard marketing strategies to be adopted by relevant marketing staff across board
- Ensure that necessary strategic support are provided for all the branches, regions and countries for the desired milestones
Collaborate with FINTECHs for improved business growth:
- Identify the relevant FINTECHs that are suited for each mandate and business opportunity.
- Discuss the applicable products that will drive the existing and new mandates via the platforms of the chosen FINTECHs.
- Agree the processing and remittance dynamics for effective integration into the bank’s application
- Liaise with the bank’s IT and Operations team for seamless run of e-platforms being managed by the FINTECHs
Create and Sensitize the necessary awareness on all mandates and opportunities for growth in low cost deposits:
- Provide departmental and Branches training on the products knowledge and dynamics on regular periodic basis to ensure a full understanding of the value potentials
- Monitor the marketing and drive strategies being implemented on post training basis
- Ensure that all branches and units are fully acquainted with all the mandates, businesses and opportunities in their catchments and globally
Performance measurements and tracking for periodic reviews:
- Compile reports in respect of Collections, staff penetration, converted mandates, distributors, suppliers, vendors, contractors etc monthly
- Organise periodic review sessions of performances on the parameters mentioned above
- Agree on the key strategies on way forward on budget and market share achievements
- Follow-up on the agreed strategies on the key milestones
Requirements
Education:
- Graduate Degree in Business/Finance.
- Masters’ Degree or a relevant professional certification will be an advantage
Experience:
- 10 years related experience in a large financial institution (local/regional) preferably at Managerial level specializing in Banking Business/Products Development or equivalent
Knowledge required:
- Compliance, KYC/ AML, regulatory framework and Banking operations
- Retail, Corporate and Public Service Collections
Skills required:
- Demonstrable relationship management and influencing skills
- Proven business development track record
- Self-driven, innovative and solution oriented
- Excellent digital and analytical skills
- Capable of working out alternatives to mitigate risk for the Bank
How to Apply
Interested and qualified candidates should:
Click here to apply
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