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Pharmaceutical

Customer Service Executive Job Vacancies at Life Plus Pharmaceuticals

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Life Plus Pharmaceuticals – We are a national wholesale distributor of pharmaceutical and biological products. We are fully-licensed and accredited and are ready to meet your exact sourcing requirements.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Lagos

Job Description

  • He/She serves customers by providing product and service information.
  • He/She will engage in the resolution of product and service problems.

Job Requirements

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Diploma degree (Minimum)

Job Responsibilities

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

Deadline: 22nd September, 2018.

How to Apply
Interested and qualified candidates should forward their Resume and Cover Letter to: hr@lifepluspharm.com.ng

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