LifeBank is a healthcare technology and logistics company that’s in the business of saving lives. We believe that no African should die from a shortage of essential medical products at the hospital level, and we are on a mission to solve this. LifeBank is currently working on the blood shortage problem in Nigeria by connecting hospitals to blood banks, and blood banks to donors. We do this by hosting blood drives and by delivering blood in less than 55 minutes, in a WHO and EU recommended cold-chain, to hospitals.
We are recruiting to fill the position below:
Job Title: Community Officer
Location: Abuja
About the Role
- The Community Officer will be responsible for promoting LifeBank’s work with improving blood donations.
- She/he will develop new ways of increasing number of donors on the LifeBank platform.
- She/he will work to grow the voluntary donors base of the company, foster relationships and develop new opportunities for LifeBank’s community department.
Key Responsibilities
- Work in line with company policy to achieve set targets and outcomes within schedule
- Regularly follow up with voluntary donors to ensure they are using the app and making donation appointments.
- Respond to enquiries from donors via web forums, whatsapp, phone calls etc
- Suggest and implement strategies for expanding donor base.
- Provide weekly and monthly reports
- Attend company events
- Make recommendations to superiors.
- Perform other duties as assigned
Requirements
Educational Qualification:
- Bachelor’s degree in any course relating to Health Sciences
Experience:
- Graduate awaiting or currently undergoing the National youth service corp
Skills and Abilities:
- Highly analytical
- Good networking, prospecting and closing skills
- High level of professionalism
- Result-oriented team player with exceptional motivation and interpersonal skills.
- Relationship management skills and openness to feedback
- Excellent communication skills
- Good written and verbal communication skills
- High proficiency in MS Office Suite
- Must be able to prepare reports and correspondence
- Good initiative, time and stress management skills
Personal Attributes:
- Have a deep desire to work in the health-tech industry
- Sociable and friendly
- Confident and pleasant
- Very tech savvy and knowledgeable of current trends
- Loves a challenge
Work Environment
- Work in the office
- Visit hospitals when required
- Will be required to write proposals and reports
- Will be required to attend company events
- Should reside in Abuja
Job Title: Customer Service Officer
Location: Nigeria
About the Role
- The Customer Service Officer will be the first line of contact for LifeBank customers
- The role will handle customer enquiries and resolve complaints through the call center.
Key Responsibilities
- Answer calls, emails and web chat enquiries from prospective customers
- Provide customers with accurate product and service information
- Receive orders and schedule dispatch of blood and blood products
- Establish priorities and sequences for the ordering, processing and dispatching of customer requests
- Ensure compliance with set standards of customer service when conversing with clients
- Help achieve sales objectives by making telesales and utilizing upselling opportunities
- Create and update customer profile/accounts to allow for easy resolution of customer problems
- Escalate complex issues to more experienced call center operators for proper resolution
- Maintain records of inquiries or complaints as well as logs of interaction with customers
- Calm angry or frustrated customers and ensure their challenges or issues are addressed properly
- Go the extra mile to build and maintain positive trust relationship with clients
- Perform all other duties as assigned
Requirements
Educational Qualification:
- B.Sc or HND in Hausa Language (skills compulsory), English, Mass Communication, or any related discipline
Experience:
- 1-2+ years in a customer service or similar role
Skills and Abilities:
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situations appropriately
- High proficiency in MS office suite
- Must be able to prepare management reports and correspondence
- Good knowledge of administrative and clerical processes/li>
- Good stress and time management skills
Personal Attributes:
- Highly organized and detailed
- Passion for people
- Very tech savvy and knowledgeable of current trends
- Loves to talk and socialize
- Has high energy levels
- Attention to detail
- Technology industry awareness
Work Environment
- Work in the office on a shift system
- Spend most of the working time at a computer wearing a telephone headset.
How to Apply
Interested and qualified candidates should send their CV’s to: team@lifebank.ng
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