Call-centre/Customer Service Executive Jobs in a Holding Company

Stresert Services Limited – Our client, a Holding company in Lagos involved in insurance, pensions and other non-financial services, is recruiting to fill the position below:

Job Title: Call-centre/Customer Service Executive

Location: Lagos

Job Description

  • The ideal candidate will act as the first point of contact on behalf of the company with walk-in customers and over-the-phone clients.
  • He/she will act as a liaison, provide product/services information and resolve any emerging problems that customers and prospects present

Qualification, Skills & Other Requirements

  • Previous experience in a customer support/call-centre role for at least 3 years
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • HND/ B.Sc.
  • Strong telephony skills
  • Customer-centric
  • Good verbal communication
  • Multitasking skills
  • Good administrative skills
  • Microsoft Office skills
  • Pressure Handling abilities are very essential

Detailed Job Duties

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Maintains security by following procedures; monitoring logbook; issuing visitor badges.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or refer to appropriate quarters
  • Maintains a professional work environment and administrative support.
  • Seize opportunities to up-sell products when they arise
  • Keep records of all conversations in our call center database in a comprehensible way
  • Supply information regarding the organization, products, services and policies to clients on enquiry.
  • Deals with compliant tactfully, calmly and politely
  • Reports and document issues for resolutions
  • Schedule and maintain appointments diary
  • Maintains continuity among team members by documenting and communicating actions, irregularities, and continuing needs.
  • Contributes to team effort by accomplishing related results as needed.
  • Inform line manager adequate information when the need arises.
  • Other key functions are Supervisor support, office harmony, crisis handling, office morale, customer service
  • Other assigned duties

 

Salary
Up to N150,000 monthly


Deadline: 30th October, 2018.

Method of Application

Interested and qualified candidates should send their Passport Photographs and CV’s to: recruitment@stresertservices.com using ‘CCCC-2018’ as subject of mail.

Note: Applications that do not follow the aforementioned instructions will not be considered, please be guided