Arca Payments Company Limited – ARCA was founded in 2016, with a clear vision to become Africa’s premier payment services platform, fostering Financial inclusion and innovation & actively shaping the future of Financial Services, throughout the region.
We are recruiting to fill the position below:
Job Title: Team Lead, Reconciliation and Settlement
Location: Lagos
Job Description
- The Team Lead, Reconciliation and Settlement will be responsible for the reconciliation and settlement activities within the organization;
- Facilitate complete and accurate processing of settlement figures for all transactions/products by ensuring that required due diligence is performed
- Responds to disputes and ensure that all assigned reports are accurately and timely reconciled to show a true and fair view of processed transaction with partner organizations including banks, payment processing networks, and service providers.
The position will be charged but not limited with the following responsibilities:
- Perform reconciliation for banks and provide report to Head, reconciliation and settlement
- Support each bank E-business team in resolving settlement and reconciliation issues
- Attend to all queries from clients on payments and ensure they are resolved promptly
- Liaise with Bank Settlement team to ensure reconciled funds are transferred to ARCA account
- Contribute to and maintain system standards within the ARCA payment service
- Carry out income/fees reconciliation with Settlement banks, NIBSS and other clients and ensuring value is transferred to ARCA’s account promptl
- Perform daily/weekly analysis of bill payment data: Trends, failure rates etc and extract Business Intelligence from payment data
- Develop and maintain business relations with NIBBS, value card (visa, MasterCard etc), unified payments, Interswitch and ARCA settlement banks
- Ensure daily reconciliation of and correct postings of all cards and other electronic channels transactions
- Verify the incoming and outgoing payment reports
- Liaise with Bank reconciliation team to ensure reconciled funds are transferred to ARCA account
- Provide supervision to the team
- Perform any other task as might be assigned by the department.
Requirements
- Bachelor’s Degree in or higher preferably in Accounting or other discipline in Social Sciences from a recognized University.
- Minimum of 3 years working experience in cards/mobile/payment finance, fully integrated in all aspects of settlement and daily reconciliation process
- Detailed understanding of the operational aspects of payment cards, mobile payments and banking industry
- Previous experience within a Reconciliation, Settlement or Middle Office environment
- Excellent documentation skills and use of collaboration tools.
Compensation
- Compensation and benefits are highly attractive and competitive.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Team Lead, Dispute Resolution
Location: Lagos
Summary
- The role will be responsible for resolving all dispute issues received via DMS or from Card scheme and all card & channels related customer complaints while ensuring no financial loss due to any misjudgement of disputed cases
- The role will also provide leadership for the team and maintain good working relationships with other business units, strategic partners (Visa, MasterCard etc) and financial institutions (Banks) to efficiently manage service issues.
Responsibilities
The position will be charged but not limited with the following responsibilities:
- Support each bank E-business team in resolving dispute related issues
- Attend to all queries from clients on dispute issues and ensure they are resolved promptly
- Ensure all claims logged on dispute resolutions systems against ARCA’s clients are promptly attended to, to guide against financial loss.
- Maintain customer service standards to retain cardholder base by ensuring service provided is appropriate and taking prompt action to rectify problems/queries
- Develop and maintain business relations with the charge-back team at NIBBS, value card (visa, MasterCard etc), Unified Payments, Interswitch and ARCA settlement banks
- Ensure that all processed transactions are reviewed for completeness, accuracy and validity
- Be vigilant to identify high risk areas and suggest necessary controls where possible
- Ensure all inquiries and complaints relating to card and channel transactions are responded to within defined SLAs time frame to guide against customers dissatisfaction.
- Ensure settlement figures are processed and validated for all Charge-back transactions done via ATM, POS and WEB
- Ensure that all processed transactions are reviewed for completeness, accuracy and validity to guide against errors
- Provide leadership to the dispute resolution team
- Perform any other task as might be assigned by the department
- Ensure submission of volume statistics report and any other report as may be required.
Requirements
- Bachelor’s Degree (or higher) preferably in Accounting or other discipline in Social Sciences from a recognized University
- Minimum of 3 years working experience in cards/mobile/payment finance, fully integrated in all aspects of settlement and daily reconciliation process
- Detailed understanding of the operational aspects of payment cards, mobile payments and banking industry.
- Previous experience with Dispute resolution
- Must be articulate and possess the ability to communicate with patience and empathy
Compensation
- Compensation and benefits are highly attractive and competitive.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Deadline: 31st December, 2018
Note: We make it a point to review all application received and contact those we want to speak to further within 10 calendar days. With that in mind, if we are interested in a further discussion, you will hear from us again within 10 calendar days from the date of your application submission.
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