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Team Lead IT Support Engineer Job at Tros Technologies Limited

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Tros Technologies is a provider of a wide range of IT services and solutions in Nigeria. Through excellent technical capabilities, we deliver world class end-to-end technology-led business solutions to clients nationwide.

We are recruiting to fill the position of:

Job Title: Team Lead IT Support Engineer

Location: Lagos

Job Brief

The key individual will serve as a technical support lead to both internal and external customers and IT team. The lead technical support Engineer is required to exercise independent initiative with the authority to act in-order to meet all clients requirements.

  • The Team Lead IT Support Engineer is responsible for supporting and maintaining clients IT systems and for providing efficient desktop support to all business users.
  • Diagnose and resolve technical inquiries related to Tros Technologies products and services.
  • The Team lead IT Support Engineer is also responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the outsourced IT services offered to the company’s various clients.
  • Manage communications to clients at all level to maintain positive relationship.
  • Utilize information tools, training and experience to provide high level of customer satisfaction.
  • Ensure adequate coaching of team members on IT related skills.
  • Mentor and assist junior IT engineers to define action plans towards successful project completion , issue resolution and ensure clients satisfaction.
  • Liaise with Engineering teams on technical discussion.
  • Review Tros business procedures and processes to improve quality of services.
  • The post holder will provide effective IT proficiency across all aspects of the business and will provide back up and support to the IT Supervisor.
  • The post holder is responsible for supporting and maintaining the Microsoft Server and Desktop operating systems plus general maintenance of all IT-related hardware/software.
  • The position provides exposure to a broad range of IT-related projects and activities.

Qualifications and Required Skills

  • Bachelors degree in Computer Science or related discipline
  • Minimum 5 years experience in an IT support environment,with a minimum of 2 years of industry experience as teamlead IT support .
  • Excellent grasp of relational database management theory and practices.
  • High degree of analytic and problem solving abilities.
  • Strong troubleshooting skills and extensive customer facing experience.
  • Excellent communication skills (oral, written and presentation).
  • Proficient use of PC hardware and software (MS Office suite of applications).
  • Proficient in the use of internet for communication and research

Duties/Responsibilities
The position will involve the following areas of responsibility:

  • Undertake Large to medium-sized IT projects as instructed by supervisor
  • Diagnose and resolve technical issues
  • Responsible for managing backups
  • Provide desktop and server support
  • Install authorised software to laptops and desktops
  • Ensuring security and upgrades are applied and kept up to date on desktops and laptops
  • Antivirus installation to all desktops and laptops
  • Fault-finding to laptops and desktops
  • Reporting faults and maintaining logs on servers, desktops and laptops
  • Completing internal user moves including phones and PABX configuration
  • Patching of network and phones
  • Making of Cat 5 e network cables were necessary
  • Ensure all logs for equipment and users are maintained
  • Managing purchase requisitions for IT hardware/software
  • Ensuring all software purchased licensing is recorded and maintained
  • Exchange server mailbox maintenance including archiving mailboxes
  • Setting up new users and disabling expired accounts in accordance with HR requirements
  • Providing support for MAC and PC

Other:

  • Prepare documents, meeting materials and correspondence
  • Perform basic administrative support duties as required to meet specific operational objectives
  • Perform miscellaneous job-related duties as assigned by the IT Supervisor
  • Work extra hours to meet deadlines, as required and where reasonable
  • Provide assistance and support to IT-related team mate
  • Ensure that a high level of customer service and support is provided to all internal and external customers

Deadline: 10th December, 2018.

Method of Application

Interested and qualified candidates should forward their CV to: careers@trostechnologies.com

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