Group Head, Operations – Banking Job in a Financial Service Company

Aldelia Group – Our client, an international financial service company is currently looking to fill the position below:

Job Title: Group Head, Operations – Banking

Location: Lagos

Job Summary

  • He/she identifies and maps all operational processes, measures and analyzes performance, and monitors and strengthens controls to reduce risk

Required Qualifications and Experience

  • A Bachelor of Science Degree in Business/Finance, Economics, Business Informatics, Information Management or any related course
  • Minimum of 12 -15 years experience in a Financial Service Company
  • A post graduate Degree highly desirable
  • Extensive relevant experience with reputable organizations (Banking or Fintech)
  • The candidate must have experience not in branch operations , but at a group level.

Skills and Competency Requirements:

  • Knowledge of consumer finance procedures and policies
  • Ability to translate regulatory requirements into operational plans and actions
  • Good understanding of operational risk analysis
  • Strong technical and analytical skills to diagnose issues, identify trends, perform root cause analysis and articulate problem scope
  • Track record of leading multiple time-sensitive initiatives simultaneously and supporting cross-functional teams
  • Proven record of balancing risk and making sound decisions while achieving business goals
  • Good interpersonal, leadership and team management skills
  • Good project management and organizational skills
  • Passionate, self-motivated and driven
  • Innovative, ability to think outside the box.

Key Responsibilities and Duties

  • Steer operational process improvement projects with full ownership and responsibility including project management and communication with all internal stakeholders
  • Identify and mitigate/eliminate existing inefficiencies, operational issues and risks
  • Implement quality assurance measures to improve business monitoring
  • Ensure effective documentation, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls, improve service quality and customer service
  • Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the company’s exposure to fraud and losses
  • Ensure compliance with regulatory requirements relating to the company’s operations
  • Steer operational process improvement projects with full ownership and responsibility including project management and communication with all internal stakeholders
  • Implement quality assurance measures to improve business monitoring
  • Identify and mitigate/eliminate existing inefficiencies, operational issues and risks
  • Design and implement systems, processes and procedures to facilitate smooth functioning of the entire operations
  • Manage the company’s operational risk exposure by supporting the business to identify areas of operational risk exposure and by developing and implementing corrective action
  • Ensure that technical and operational procedures and business continuity plans are maintained regularly
  • Develop new and improved service delivery channels which meet customer’s needs
  • Implement a Management Information System (MIS) that will enable continuous tracking of the department’s performance, monitoring of customer satisfaction and provision of management reports
  • Provide team leadership and development through mentoring, manpower planning and skill set development
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Deadline: 10th December, 2018.

How to Apply
Interested and qualified candidates should send their CV to: boluwatife.akinyemi@aldelia.com

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