Technical Support Officer Job Vacancy at Willers Solutions Limited

Willers Solutions Limited – Our client, a leading and multinational company located in Lagos is looking to fill the role of:

Job Title: Technical Support Officer

Location: Lagos

Job Description

• Working with customers/employees to identify computer problems and advising on the solution
• Logging and keeping records of customer/employee queries
• Analyzing call logs so you can spot common trends and underlying problems
• Updating self-help documents so customers/employees can try to fix problems themselves
• Testing and fixing faulty equipment.

Qualifications

• Minimum of OND or its equivalent in Engineering or any Technical Related discipline.
• Minimum of 2 years’ experience as a Technical Support Officer.
• Must be proficient in speaking FRENCH.

Required Skills:

• An ability to assess each customer/employee’s IT knowledge levels
• Up-to-date Technical Skills and knowledge
• Must have Electronics Background
• Good interpersonal and customer care skills
• Good accurate records keeping.
• Ability to deal with difficult callers
• Logical thinker
• Good analytical and problem solving skills

Deadline: 17th December, 2018.

How to Apply
Interested and qualified candidates should send their CV (MS Word) format to: lizzy.bika@willerssolutions.com Using “Technical Support Officer” as the subject of the mail.

Note: Only qualified candidates would be contacted.