IT and Telecoms

Customer Care Center Agent Recruitment at NCR Corporation

NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR ( is headquartered in Duluth, Georgia.

We are recruiting to fill the position of:



Job Title: Customer Care Center Agent
Job ID: R0075873

Basic Qualifications

  • Self-driven team player, dependable, and demonstrates the ability to manage multiple initiatives including daily, weekly and monthly tasks to support deployment and order processing activities
  • Self-starter and works well with little supervision
  • Overtime may be necessary to complete tasks
  • Formal education level: Bachelor’s degree preferred or Higher National Diploma.
  • Specific skills & proficiency level:
  • Professional and courteous phone and email communication skills
  • Excellent organizational skills
  • Excellent attention to detail

Preferred Qualifications:

  • Preferred – At least one year project administration or related experience
  • Preferred – Experience with use of Service Now


Position Summary & Key Areas Of Responsibility

  • Requests for post-live configurations and live site support issues/escalations.
  • Record all customer communications received and sent to customer in the Deployment database (includes status changes, dates, contact fields and comments).
  • Archive mail messages in Microsoft Outlook Deployment Email Box as required.
  • Distribute initial communications regarding Deployment process and status to customers via email or phone
  • Manage outbound communication to customer to set Target Dates for Deployment activity including:
  • Opening Dates
  • Install date
  • Training Dates
  • Logistics Shipping Dates
  • Ability to effectively transition from daily, routine tasks to urgent, immediate tasks and back again with ease.
  • Participate actively on a dynamic team and look for opportunities to help co-workers
  • Communicate with NCR team members, inside and outside the CCC, via phone or e-mail as required
  • Manage communications for the team through email and phone
  • Creation of incident and status update through email.
  • Constant communication with Customer Engineer on incident assignment and status update.
  • Serve as point of contact for CCC team
  • Treat customer requests and assign to team members as appropriate, which may include the following:
  • status updates for deployment sites including deployment management, technical, logistics, training and installations issues/questions
  • escalations from various rollout stakeholders


How to Apply
Interested and qualified candidates should:
Click here to apply

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