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Entry Level Recruitment For Customer Care Executive at Somotex Nigeria Ltd

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Somotex Nigeria limited is a large consumer durable distribution conglomerate with more than 1000+ trade partners. Establised in 1997, Somotex is run by experienced professionals in industry. Our business model goes beyond fulfillment to provide our customers and suppliers a unique combination of operational excellence and service efficiency.

We are recruiting to fill the position below:

 

Job Title: Customer Care Executive
Location:
 Lagos

Requirements

  • Minimum educational standard: OND/B.SC/HND
  • Minimum Working Experience: 1 Year related experience

Required Knowledge, Skills & Attitude:

  • The ability to work both independently and as part of a team.
  • Excellent organisation and problem solving skills.
  • Ability to work with minimal supervision.
  • Good interpersonal skills.
  • Self-motivated and hardworking.
  • Result driven with constant desire to earn high income.
  • Excellent communication and writing skills.
  • Confident and determined.
  • Resilient

Duties and Responsibilities

  • Coordinating with team mates both in Lagos and in the branches
  • Sukam service revenue generation (annual maintenance contracts and non-warranty repairs
  • Follow up and feedback
  • Proper filling and documentation
  • Call handling- communicating regularly with customers via phone, mail, and face to face.
  • Call registration and its allocation to service engineers
  • Data entry on the system and on customer complain register book
  • Preparation of Sukam monthly report and collation of branch monthly report
  • Preparation of replacement document for approval


How To Apply

Interested and qualified candidates should send their CV to: career@somotexnig.com

 

Application Deadline 13th February, 2019.



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