Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.
We are recruiting to fill the positions below:
Job Title: Zonal Business Manager
Location: North Region, Nigeria
Job Description
- The Position will be responsible for planning, monitoring and ensuring achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.
Airtel is looking for a suitable candidate to fill the role. The job description in details also include the following;
- Increase Revenue earning customer net additions – Prepaid
- Identify and formulate zonal sales strategies to help Drive gross additions
- Supervise health of acquisitions, compliance on activations
- Increase Revenue earning customer net additions – Postpaid
- Achieve Net Revenue of the zone
- Identify and formulate Customer Service Development Strategies to help drive Collections and Bad Debts performance of the zone
- Drive the reduction of recharge turnovers and first bill churn & zero recharge.
- Deliver on Channel Satisfaction Score
- Implement the audit and review of channel partners & distributors to ensure Healthy ROI
- Expand distribution Width and Depth
- Identify and formulate zonal sales strategies to help Drive Distribution across showrooms and Dealer Service Agents
- Network Coverage & Quality
- Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets
- Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
- Achieve Employee Engagement scores in line with the Engagement target for the Zonal Business area
- Continuously motivating the front line employees through leadership by examples
- Implement all action plans that will address hygiene issues etc. from engagement survey
Relevant Skill and Experience
- Bachelor’s degree in Management or related Social Sciences
- Masters in Business Administration would be preferred additional qualification
- 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses
- Relevant experience in Telecom industry is desirable
Interested and qualified candidates should:
Click here to apply for this position
Job Title: Regional Technical Officer
Location: Lagos
Job Description
- The Position will be responsible for leading, directing, coordinating and controlling all Network Operations, Maintenance and Resources in the Region to ensure all goals (optimal network availability, coverage, maintaining target network KPI’s and quality standards) are met to deliver plus one network quality.
- Providing local network support for both the Commercial Teams in the Region towards ensuring that network impacting issues are proactively resolved.
Airtel is looking for a suitable candidate to fill the role. The job description in details also include the following;
- Management of all Regional Network Operations & Maintenance Strategic Partners(SPs) to deliver optimal availability and QoS
- Proactively communicate O&M status, issues & risks to management.
- Responsible for the overall alignment of regional objectives with organizational objectives by ensuring effective communication of operational plan to all stakeholders as well as its execution and monitoring
- Accountable for overall regional compliance with policies, procedures and methodologies.
- Conduct regular status/functional meetings with all stakeholders, ensuring follow through of all agreed actions.
- Support Periodic audit of all Transmission, Core and Radio Network and preventive maintenance schedule audit
- Drive continuous Network improvement of own zone drawing up improvement plan and following up on related functions within network.
- Co-ordinate the annual regional operating plans OPEX (AOPs) for all the active and passive network systems in Airtel Nigeria
- Co-ordinate Annual Regional Operating Plan compilation for Airtel Nigeria Networks
- Direct achievement of Annual Regional Operating Plan targets and all local and group Operating Expenditure saving initiatives to ensure optimization of all network investments
- Institute service level agreement measurement methodology to ensure all SPs are accurately measured, rewarded and penalized accordingly
- Identify, document and implement pertinent processes procedures and policies that will continually improve operational efficiency
- To ensure that all network facilities are maintained in adherence to global best practices
- Regulatory Compliance – Ensure that all activities of Operations and Maintenance in the Region adhere to corresponding regulatory requirements in daily operations.
- Partner Management – Ensuring that SP requirements receive the necessary support from both the network local and central teams
- Team Management – Co-ordinate the Regional Networks team to ensure alignment with the organizational goals
Relevant Skill and Experience
- Bachelor of Electrical /Electronic Engineering or Telecoms Engineering(Masters Degree in Engineering a plus)
- Sound knowledge of Mobile Network O&M
- 8 – 12 years of varied experience in operation and maintenance in the Telecom industry
- 4 – 6 years managerial/Supervisory experience in a GSM/mobile company
Interested and qualified candidates should:
Click here to apply for this position
Application Deadline 18th February, 2019.
Note: Due to the high volume of applications, we are unable to notify unsuccessful applicants. If you have not been notified of the outcome of your application within two weeks of the closing date, please assume you have not been successful on this occasion
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