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Contact Center Agents Recruitment at Workforce Group

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Workforce Group – Our client is currently recruiting suitably qualified candidates for the position below:

 

Job Title: Contact Center Agent
Location:
 Lagos (Island and Mainland)
Job Description

  • He/She will be the liaison between the organization and its current and potential customers.
  • He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Requirements

  • HND/B.Sc in any discipline.
  • Must be Fluent in English and one other Language
  • One or two years’ experience working in a related job role.
  • Must be resident in Lagos.
  • Must not be more than 27 years old.
  • Excellent spoken English with impressive interpersonal skills

Responsibilities

  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Meet personal/team qualitative and quantitative targets.
  • Seize opportunities to upsell products when they arise.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs clarify information; research every issue and providing solutions.

Remuneration
Attractive Basic pay and other benefits.

 

 


How to Apply

Interested and qualified candidates should:
Click here to apply

 

Application Deadline  15th February, 2019.



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