Contact Centre Agents Recruitment in a Reputable Commercial Bank

Workforce Group – Our client, a reputable Commercial Bank is currently seeking applications from suitably qualified candidates to fill the vacant position below:

 

Job Title: Contact Centre Agents (Hausa Speaking)
Location: 
Lagos
Summary

  • We are currently recruiting Contact Center Agents for a reputable bank. H/She will be the liaison between the bank and its current and potential customers.
  • H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Meet personal/team qualitative and quantitative targets.
  • Seize opportunities to upsell products when they arise.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions.

Requirements

  • HND/B.Sc in any discipline.
  • Fluency in Hausa.
  • Must be resident in Lagos.
  • Must not be more than 27 years old.
  • Excellent spoken English with impressive interpersonal skills.

 

 


How to Apply

Interested and qualified candidates should:
Click here to apply

 

Application Deadline  26th February, 2019.


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