Customer Service Officer Job at Bemil Nigeria Limited, 4th February, 2019

Bemil Nigeria Limited is a wholly indigenous company which has been at the forefront of providing Security Management, Cash-In-Transit / Valuable Protection and Security Consultancy & Training since its inception in 1978.

We are recruiting to fill the position below:

 

 

Job Title: Customer Service Officer
Location: 
Abuja

Job Summary

Interacts with Customers to provide and process information in response to inquiries, concerns and request.

  • Assesses guards’ uniforms/appearance during visits and issues reports.
  • Regularly making contact with customers to ensure all relevant debts are managed as necessary and identify changes in payment patterns and propose action to avert indebtedness.
  • Ensure that all transactions are compliant with Company’s policies.
  • Undertake account reconciliations as required and ensure monthly processing deadlines are met as required.
  • Other duties as delegated from time to time by the Head of Customer Relation or in line with your skills, experience and role.
  • Deals directly with customers either by telephone, electronically or face to face.
  • Ensures prompt response to all customer inquiries.
  • Handles and resolves customers’ complaints in a timely manner.
  • Carries out regular Customer Satisfaction Survey.
  • Ensures strict compliance with the Company’s Policies & Procedures.
  • Maintaining a close liaison with the sales department so that credit issues are resolved smoothly.
  • Checking customer’s credit situation.
  • Dealing with internal queries about payments, ensuring customers pay on time and negotiating re-payment plans.
  • Chase overdue invoices by telephone, email & letter within agreed timescales and maintain accurate records of all chasing activity.
  • Keeps records of customers’ interactions and transactions.
  • Records details of inquiries, comments, complaints and records details of actions taken.
  • Maintains a comprehensive customer data base.
  • Ensures that all required customer meetings are scheduled, attended and documented.
  • Analyses and documents loss of clients.

Key Competencies:

  • Problem analysis and problem- solving
  • Attention to detail and accuracy
  • Adaptability
  • Stress tolerance
  • Interpersonal skills
  • Communication Skills
  • Listening Skills

 


How to Apply

Interested and qualified candidates should send their CV to: abuja@bemilnigeria.com

 

Application Deadline 28th February, 2019.


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