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Customer Service Representative Job Reputable Healthy Food and Snack Company

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Owens and Xley Consults- Our client, a reputable Healthy Food and Snack company located in Ikeja, Lagos State is seeking applications from qualified candidates to fill the vacant position below:

Job Title: Customer Service Representative

Location: Lagos

Job Functions

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • Should live in Ikeja or its environs
  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.


How to Apply

Interested and qualified candidates should send their CV to: recruitment@owensxley.com

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