Business and Finance

Desk Head, Data Centre Management Job at First Bank Nigeria Ltd.

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the vacant position below:

Job Title: Desk Head, Data Centre Management 

Ref Id: 1900000N
Location: Head Office, Lagos
Job: FBN GEN. Job Family
Organization: Technology and Services
Schedule: Regular
Shift: Standard
Job Type: Full-time


  • Assist with development and configuration of infrastructure from conceptualization through stabilization
  • Management, configuration and systems administration of systems, storage, servers, operating systems and computing platforms in all environments (production, test, QA, development, etc.)
  • Provide technical direction in the area of requirement definition, planning, coordination, programming, and implementation of server systems (UNIX, Linux, Windows, etc.) including configuring and building kernels
  • Determining appropriate server size and configuration for business applications (this is done in conjunction with the application development team)
  • Perform system maintenance, high-level support of the operating systems
  • Perform hardware configuration and administration, event, fault and performance management
  • Provide support to all environments (production, test, QA, development, etc.)
  • Fulfil service requests and perform routine maintenance and support activities
  • Perform backup and recovery activities of information and computer services, in order to guarantee the operations in case of disaster
  • Proactively monitor CPU activity, memory usage, disk I/O and disk usage and provide warnings when these reach critical thresholds
  • Administer web servers for Internet, Intranet and Extranet

Key Performance Indicators:

  • Performance of infrastructure hardware and software
  • Proactive  monitoring of applications and infrastructure (timeliness in identifying potential problems before they cause outages)
  • Average hours of downtime & non-availability of IT services in case of failure & Disaster
  • Percentage of incidents/problems due to capacity and performance shortages
  • Frequency of repeated quality audit exceptions
  • Percentage of overdue incidents and problems
  • Recovery time during planned and unplanned outages
  • Number of business requirements fulfilled


Key Competency Requirements

  • Working knowledge of infrastructure design, implementation and operations
  • Working knowledge of infrastructure and service delivery
  • Working understanding of service management tools for event management, provisioning and monitoring
  • Good knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, etc.
  • Proficient knowledge of server architecture
  • Good interpersonal and communication skills and the ability to work effectively with business stakeholders
  • Customer-centricity
  • Creative, results-oriented and  analytical with strong problem-solving capability

Core SFIA 5 Skill Requirements:

  • Data Management (DATM 4)
  • Availability Management (AVMT 4)
  • Service Level Management (SLMO 2)
  • IT Operations (ITOP 1)
  • Storage Management (STMG 3)
  • Problem Management (PBMG 3)

Other SFIA 5 Skill Requirements:

  • Requirements Definition and Management (REQM 2).
  • Learning Delivery (ETDL 3).


  • Minimum of a first degree or its equivalent in a IT related discipline
  • Masters or a recognized professional certification will be an added advantage


  • 2+ years of experience in systems support/administration

How to Apply
Interested and qualified candidates should:
Click here to apply online

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