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Job for Admin/Customer Service Executive at Indigenous Company

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Fadac Resources and Services – Our client, an indigenous company operating in the whole value chain of the LPG sector. We are recruiting to fill the position below:

Job Title: Admin/Customer Service Executive

Location: Marina, Lagos

Responsibilities

  • Direct activities related to dispatching, routing and tracking the team
  • Liaising with clients, most commonly taking bookings over the telephone and responding to online bookings
  • Team calendar and diary management
  • Conducting investigations to verify and resolve customer complaints
  • Perform accounting tasks, including invoicing and budget tracking
  • Schedule meetings and travel arrangements for senior members of the company
  • Minute taking of meetings
  • Assisting with promotional activities
  • Mystery shopping – assist management with detecting fraud and deception
  • Delegating tasks while ensuring that all speed, service and quality guidelines are achieved.
  • Quality control – Performing routine and random inspections of the jobs to assess the quality of work and make sure our standards and customer satisfaction levels are kept high.
  • You will be responsible for liaising with clients regularly so you must be a clear and confident communicator with good call handling and interpersonal skills.
  • Liaising and managing vendors
  • Able to complete complex administrative tasks with minimal supervision
  • Facilitating and supporting new staff training.
  • Ad hoc duties as required to support the company and grow the brand.

Requirements

  • One year of hands-on administrative experience in an office environment
  • Proficiency in MS Word, MS Excel and MS Outlook a must
  • Knowledge of operating standard office equipment – Photocopier, scanner, printer
  • Excellent communication skills – written and verbal
  • Ability to prioritize projects and strong problem-solving skills
  • Good research skills and attention to detail
  • Strong sense of urgency and problem-solving skills
  • Ability to describe and sell services with accuracy and patience
  • Ability to conduct extensive research on the computer
  • Ability to keep accurate records of all enquiries

Salary
N40,000 per month.


Deadline: 2nd March, 2019.

How to Apply

Interested and qualified candidates should send their CV to: oladele.i@fadacresources.com

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