Categories
Recruitment / Consulting

Latest Job Vacancies at Strugz, 27th February, 2019

Strugz is a Public Relations, Legal, Management and Training Consulting Firm, with a passion to transform minds in a dynamic way that helps its clients find a rhythm and maximize its potential to a maximum capacity. We organize Business and Financial training, with Networking opportunities and partnerships for Startups and Entrepreneurs.

We are recruiting to fill the position below:

Job Title: Female Sales Executive (Offline and Online)
Locations
: Lagos (Lekki and Yaba)

Job Description

A Retail Sales Executive is responsible for all sales activities and sales executive job duties, from:

  • Greeting customers, answering questions, offering assistance, suggesting items, lending opinions, processing orders and providing product information.
  • Demonstrating outstanding customer service and selling skills e.g. communication and people management
  • Develop product knowledge by reading current vendor tags and pamphlets and researching on fashion trends in order to communicate same to customers.
  • Stay up to date with promotional events and sales.
  • Ensuring the store floor is clean and tidy on a daily basis
  • Ensuring store mannequins are changed/styled to perfection daily.
  • skills
  • Keeping the selling floor stocked with merchandise,
  • Assisting with display of merchandise or organizing the selling floor and stock areas.
  • Process payments by totaling purchases; processing checks, cash and store or other credit cards.
  • Must also be able to deal with customer refunds and exchanges courteously and professionally.
  • Maintain a professional attitude with sincerity and enthusiasm reflecting store’s commitment to our customer.

Job Requirements

  • Minimum certification: Ordinary National Diploma Holder (OND)
  • Must be computer literate with proficiency in the use of Microsoft office package (Microsoft word, Excel and PowerPoint)
  • Basic understanding of sales principles and customer service practices
  • Knowledge of customer and market dynamics and requirements
  • Solid communication and interpersonal skills
  • Ability to read, write and effectively communicate with customers, peers and management
  • Telephone etiquette
  • Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
  • Ability to work as part of a team and take initiative independent of direct supervision
  • Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least the most part of the day. May occasionally involve stooping, kneeling, crouching and climbing ladders
  • Customer service focus
  • Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
  • Available to work a variety of hours, which may include early mornings, evenings, weekends and overnight shifts if need be.
  • Social media savvy is an added advantage.

Salary Range
N40,000 – N50,000/month.

Job Title: Female Customer Service Representative (Online & Offline)
Locations
: Lagos (Lekki and Yaba)
Job Description
The key responsibility of a customer service personnel is to ensure an overall exceptional service experience is delivered to a customer at all times and also to provide customers with service information and resolve product & service issues. The customer service rep’s responsibilities are but is not limited to:

  • Set up customer accounts by detailing account information and ensuring that customer details are up to date
  • Ensure that customers are sent messages and/or gifts on their special days (birthdays, wedding etc.)
  • Resolves product and service problems by clarifying the customer’s complaint, determining the cause of the problem, expediting correction or adjustment and follow up to ensure resolution.
  • Ensures customers are notified about new products as well as informing customer about deals and promotions
  • Ensure that the store ambience is comfortable and conducive to ensure a satisfying shopping experience.
  • Assist at the store front with sales
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports (Monthly) by collecting and analyzing customer information to keep the business well informed on customers’ needs
  • Manage all incoming and outgoing calls
  • Generate sales leads for the business
  • Build sustainable relationships of trust through open and interactive communication with clients (online and offline)
  • Follow communication procedures, guidelines and policies as set out by the business
  • Provide exceptional customer service to all clients (online and offline)
  • Act as the company’s spokesperson at all times
  • Suggest solutions when a product is faulty
  • Handle product returns from customers (online and offline)
  • Manage all social media handles by engaging with customers and processing orders in a timely manner

Job Requirements

  • Minimum certification: Ordinary National Diploma Holder (OND)
  • Must be computer literate with proficiency in the use of Microsoft office package (Microsoft word, Excel and PowerPoint)
  • Must be social media savvy
  • Basic understanding of sales principles and customer service practices
  • Knowledge of customer and market dynamics and requirements
  • Solid communication and interpersonal skills
  • Ability to read, write and effectively communicate with customers, peers and management Multitasking
  • Telephone etiquette
  • Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
  • Ability to work as part of a team and take initiative independent of direct supervision
  • Physical demands: This position involves constant moving, talking, hearing, reaching and grabbing of products when necessary.
  • Customer service focus
  • Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
  • Available to work a variety of hours, which may include early mornings, evenings, weekends and overnight shifts if need be.

Salary Range
N40,000 – N50,000/month.

Job Title: Supervisor
Locations
: Lagos (Lekki and Yaba)

Job Description

  • Manage retail staff, including cashiers and people working on the floor.
  • Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Handle customer questions, complaints, and issues.
  • Help retail sales staff achieve sales targets.
  • Maintain store’s cleanliness and health and safety measures
  • Manage different departments within the store
  • Organize and distribute staff schedules
  • Formulate pricing policies
  • Ensure pricing is correct.
  • Identify current and future trends that appeal to consumers
  • Ensure merchandise is clean and ready to be displayed
  • Maintain inventory and ensure items are in stock

Requirements and Skills

  • Computer literate (proficiency in Microsoft Offices and Internet)
  • Excellent oral & written communication skills
  • Must be a Female.
  • Decision-Making Skills
  • Leadership Skills
  • Time Management:
  • Analytical Skills
  • Available to work a variety of hours, which may include early mornings, evenings, weekends and overnight shifts if need be.
  • Social media savvy is an added advantage
  • People management
  • Conflict management
  • Organization & coordination.

Salary Range
N50,000 – N70,000/month

 


How To Apply

Interested and qualified candidates should send their CV to: info@strugz.com

 

Application Deadline 3rd March, 2019.

Leave a Reply

Your email address will not be published. Required fields are marked *