Vacancy for Call Centre Manager at Accenture Global Multiservices

With Accenture Global Multiservices, customers enjoy more than one of our services delivered to their sites but maintains a high degree of client Management relating to the suitability of input specifications,in order to meet their business requirements and budget.

For each of the services Accenture Global Multiservices provides a team that delivers a solution that accommodates your needs and the outcome you are looking for. The team ensures that each services is delivered in the following ways:

* Consistent high quality

* High productivity and cost-efficiency

* Minimised environmental impact

* Stable delivering system.

JOB TITLE : CALL CENTRE MANAGER

Job brief

We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive

The goal is to do everything possible to attain goals and achieve great results for our company.

RESPONSIBILITIES

• Develop objectives for the call center’s day-to-day activities
• Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
• Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
• Assume responsibility of budgeting and tracking expenses
• Hire, coach and provide training to personnel to maintain high customer service standards
• Monitor and improve ordering, telephone handling and other procedures
• Evaluate performance with key metrics (accuracy, call-waiting time etc.)
• Prepare reports for different departments or upper management

REQUIREMENTS

• Knowledge of performance evaluation and customer service metrics
• Solid understanding of reporting and budgeting procedures
• Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
• Proficient in MS Office and call center equipment/software programs
• Outstanding communication and interpersonal skills
• Excellent organizational and leadership skills with a problem-solving ability
• Positive and patient
• HND/BSc or related field

How to Apply: Eligible candidate should send their CVs to :accentureglobalmultiservices@gmail.com

Application Deadline: 11th March, 2019