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Job for Customer Relations Manager at Literamed Publications Nigeria Limited

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Literamed Publications Nigeria Limited, est. 1969, is Nigeria’s leading Children’s book publisher. Its imprint, “Lantern books” is now a household name in Nigeria and West Africa.

Literamed has in its stable over 400 titles of books for Pre-primary, Primary, Secondary and Literature texts for different age ranges, all widely accepted in Nigerian Schools.

We are recruiting to fill the vacant position below:

Job Title: Customer Relations Manager

Location: Lagos

Job Description

  • Letting customers know about products the company offers
  • Working closely with Canvassers and Sales Representatives
  • Escalating and resolving areas of concern as raised by clients
  • Carrying out client satisfaction surveys and reviews
  • Passing leads to the sales team and following up on progress
  • Alerting the sales team to opportunities
  • Liaising with internal departments to ensure client needs are fulfilled effectively
  • Study competition to find new ways to retain customers
  • Set sales and revenue targets and work diligently to meet them
  • Communicates pricing, product information, shipping dates and other appropriate order information to customer to ensure customer satisfaction
  • Manage and maintain contact, communication and good relations with customers to satisfy their various service and product requirements in accordance with our business goals
  • Provide sales and sales forecasting information to the management.

Requirements

  • 3 – 4 years of experience in Database Customer Support Management
  • Strong interpersonal skills and an ability to build rapport with customers
  • Hardworking with a strong work ethic and an organized approach to work
  • Previous experience working as a client relationship manager or a track record of managing client relationships
  • Must be able to work as part of a team and motivate others
  • Fundamental understanding of computer operations and software
  • Must have product line knowledge
  • Strong leadership skills
  • Ability to multi-task and pay attention to detail.
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Deadline: 3rd April, 2019.

How to Apply
Interested and qualified candidates should send their CV to: johnson.akinkuowo@lantern-books.com Please use the Job Title as the subject of your e-mail.

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