Wayfare Resource is an evolving online travel agency poised to making travelling accessible to more people by providing you the best service at affordable rates.
We are recruiting to fill the position below:
Job Title: Clients Relationship Manager
Location: Lagos
Job Summary
- To bring in new business strategies that can be implemented and support the Business Manager to implement process
Job Responsibilities
- Building and maintaining relationships with clients and key personnel within customer companies
- Conducting business reviews to ensure clients are satisfied with their products and services
- Alerting the sales team to opportunities for further sales within key clients
- Letting customers know about other products the company offers
- Attending meetings with clients to build relationships with existing accounts
- Achieving client relationship targets and KPI’s as set by the Business Manager
- Working closely with Business Managers and Sales Consultants
- Escalating and resolving areas of concern as raised by clients
- Monitoring company performance against service level agreements and flagging potential issues
- Noting potential clients and ability to convert them to leads and following up on progress
- Liaising with internal departments to ensure client needs are fulfilled
Qualifications
- B.Sc/HND in any discipline with 1-2years work experience
- Proficient user of Microsoft Office
- Must have worked in a travel company before
- Must be able to sell tour packages and travel products
- Must be living within Ikeja
Background Experience:
- Strong interpersonal skills and an ability to build rapport with customers
- Previous sales experience and an organised approach to work
- Hardworking with a strong work ethic
- Previous experience working as a client relationship manager or a track record of managing client relationships
- Previous experience in Travel and Tourism Company.
Job Title: Sales Support Officer
Location: Lagos
Job Summary
- To support the Client Relationship Manager to generate Sales.
Job Responsibilities
- Generates and processes new sales leads as necessary
- Answers phone calls from customers and deals with problems as they arise
- Escalate customers issues to Client Relationship Manager if unable to manage it properly.
- Takes sales information and puts it into an easily readable format
- Follows up with prospective customers
- Ability t undergo regular product training to know what to sell and how to sell
- Provides any necessary data or reports to the Client Relationship Manager
- Acknowledges customers by responding to emails, texts, and phone calls
- Updates all contact information for clients
- Does any necessary administrative work including filing reports or presenting sales team with necessary documents
Qualifications
- IT student from a reputable Polytechnic
- Youth Corper
- Must be available to work 8am – 5pm daily except on CDs days
- Must live around Ikeja
- Must have ability to pay attention to details
- Must have intention to work in a travel company
How to Apply
Interested and qualified candidates should forward their CV to: hello@wayfare.com.ng
Application Deadline 20th March, 2019.
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