Danish Refugee Council (DRC) is a Danish international non-governmental organisation, which promotes and supports durable solutions to the problems faced by refugees and internally displaced people all over the world. DRC is present in more than 30 conflict territories around the world assisting displaced people with shelter, food, income generating activities, and wide range of other assistance. It is of utmost importance for DRC to work in compliance with the DRC Accountability and Quality Management system and national legislations. Smooth, reliable and effective operational systems are preconditions for DRC to maintain its position as a trustworthy and reliable partner for our donors and an accountable organisation towards our beneficiaries.
We are recruiting to fill the position below:
Job Title: Head of Support Services
Location: Yola, Adamawa
Availability: As soon as possible
Designation of Duty Station: Non-Family duty station.
Overall purpose of the role
- The Head of Support Services will offer overall direction and management of all support services in DRC Nigeria.
- The Head of Support Services will ensure the consolidation of effective and efficient support services in the areas of finance, administration, IT, human resources, procurement and logistics.
- He/She will play a key role in developing and implementing country specific strategies as well as devising, implementing and improving operational systems, processes and policies in support of DRC’s mission in Nigeria, in line with DRC international and regional operational standards and procedures.
Key Responsibilities
Finance:
- Ensure DRC and donor financial regulations, procedures and documentation requirements are adhered to in DRC country operation.
- Provide overall financial planning support to Head of Nigeria Programme, advise on spending and financial spending strategies, provide accurate financial outlook of the programmes on a regular basis.
- Ensure inputs to budget development and guidance on overall financial management support to the budget holders.
- Check the integrity and robustness of financial procedures, possible mismanagement and suggest corrective actions to minimise losses.
- Provide training and mentoring to finance staff to develop capacity in the country offices.
- Implementation of a functioning, real-time master budget tool to Senior Management Team, and programme managers.
- Regulation and monitoring of the overall spending in the programme, cost sharing and administrative cooperation between projects and personnel.
- Active engagement as a member of the senior management team once suspecting or having discovered any signs of budgetary disparity, fraudulent activity, or administrative problems.
- Ensure implementation of NAVISION financial management system at country level.
- Ensure timely and accurate financial and administrative reporting to external parties, and to the headquarters.
- Management of transparent and effective interaction with banks and other financial institutions, and agreements with authorities favourable to DRC and its beneficiaries.
- Monitoring and regulating the movement of cash, liquidity management, the bank transactions and transfers, and the other personnel involved, beyond the set of internal controls.
- Ensure that all necessary agreements, permits and licenses necessary for DRC‘s operations (including VAT exemption) are in place and keep updated on national Administrative rules and regulations pertaining to the activities of DRC.
Administration/HR:
- Administrative leadership over effective implementation of the relevant aspects of the country strategy, ensuring procedural and system compliance, and paving way to organisational growth.
- Direct management of administrative and finance personnel at manager level, indirect management of the officers in field offices, and monitoring the conduct of other staff in relation to the rules and policies of DRC.
- Ensuring a timely and quality delivery of administrative and financial operations and services, through sound recruitment, firm internal controls and reporting, effective coordination between projects and personnel, will be essential.
- Facilitation of continued learning and improvement through training, coaching, and communication amongst personnel, and organising sessions for self-evaluation and goal-setting.
- Ensure that effective HR policies are in place and implemented that are in line with DRC international and regional procedures and Nigerian labour law.
- Upholding and championing of the Code of Conduct among the personnel at country office and in field locations through personal example.
- Ensure a proper management of the payroll system Homère compliant to DRC regional HR policies is in place.
- Ensure a well-functioning staff complaint reporting and handling mechanism is in place.
- As a member of senior management team, ensuring that agreed measures for safety and security are in place and adhered to by all staff, including but not limited to the upkeep of MOSS standards, security and evacuation plans, and staff movement.
Logistics and Procurement:
- Provide supervision to country procurement and logistics inclusive of related information management and maintenance, requests for quotations, quality control and ensuring the set procedures are followed.
- Supervise country procurement and logistics personnel, and ensuring logistics team’s close cooperation with the admin/finances, human resources and programme departments to facilitate rapid delivery of appropriate relief items.
- Monitoring procurement procedures and ensuring that items are accounted for and quality/quantity controlled in stock reports and asset inventory management system.
- Providing support to the Nigeria Logistics Manager in timely management and updating of all logistics reports and information as required by the organisation.
- Ensure proper guidance to Nigeria Logistics Manager in establishing vehicle and equipment maintenance/repair schedule and value-for-money services to the vehicle fleet/equipment.
- Ensure maintenance, dissemination of procurement and logistics reports on observations concerning staff conduct/performance and use of organisation’s assets; and DRC/DDG monthly reports on fuel, inventory, and equipment maintenance/repair and in stock reports.
IT:
- Ensure standardization and compatibility of all DRC Nigeria IT and communications equipment to ensure effective management and control of ERP system.
Coordination:
- Develop a network with other INGOs on support system related topics and ensure a proactive communication with all relevant stakeholders.
- Share and coordinate administration and finance related information with the Head of Programs and other staff, and attend any internal coordination meetings.
- Liaise with donors and government officials, especially as relates to issues of compliance, registration and audit.
- Ensure timely communication with Regional Office and HQ, Project Managers and Sector leads in Nigeria concerning all issues related to finance, administration, HR, procurement and logistics.
DRC ERP System:
- Ensure ERP functionality is properly rolled out and used by relevant staff
- Apply reports and data analytics from DRC Dynamics to improve overall performance
- Act as heavy user for most of the Projects & Finance functionalities.
About you
In this position, you are expected to demonstrate each of DRC’s five core competencies:
- Striving for excellence: You focus on reaching results while ensuring an efficient process
- Collaborating: You involve relevant parties and encourage feedback.
- Taking the lead: You take ownership and initiative while aiming for innovation.
- Communicating: You listen and speak effectively and honestly.
- Demonstrating integrity: You act in line with our vision and values.
Requirements
- Post graduate degree in Business Administration, Finance or accounting professional qualification such as ACCA or CPA, Procurement and supply chain management is desired.
- 7 years INGO or other international agencies experience in finance or operations management in international humanitarian programmes, including a demonstrated ability to set up operational management systems in a large programme and direct experience of delivery of humanitarian programme in an emergency response.
- Excellent knowledge in reviewing major international donor reports and knowledge of major donor rules including UNHCR, WFP, ECHO, EC, DFID, DANIDA and USG.
- Possess strong analytical and conceptual skills.
- Proven management and leadership skills.
- Strong accounting and analytical skills.
- Proven commitment to accountable practices. Knowledge Navision financial software will be an added advantage.
- Previous experience in setting up systems in a new country programme is an asset.
- Knowledge of working in challenging and insecure environments.
- Proven ability to manage large varied workloads and deal constructively with stress and periods with long hours.
- Proven ability to prioritize tasks, meet deadlines and work with limited supervision.
- Proactive, stable and robust character and a good team player.
- Excellent interpersonal skills and demonstrated ability to establish effective working relations at all levels.
- Commitments: DRC has a Humanitarian Accountability.
Languages:
- Excellent communication skills in English is required.
We offer
- Contract: 2 years with possibility of extension, subject to funding and Performance.
- Salary and other conditions are offered in accordance with DRC’s Terms of Employment for national staff conditions in the respective Country.
- This position is under Employment band M.E level 1
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Country Safety Advisor
Locations: Maiduguri, Borno
Contract Type: Expatriate contract
The Job
- The Country Safety Advisor (CSA) will manage all aspects of the DRC Safety Risk Management (SRM) system in all of Nigeria, for both DRC and DDG programmes
- The CSA, in consultation with local safety staff and programme manager, under the technical supervision of Regional Safety Advisor and under the direct line management of the Country Director is expected to pursue the following objectives and duties in his/her daily work:
Overall Objectives
- Manage the development and implementation of the Danish Refugee Council’s (DRC’s) Safety Risk Management System (SRMS)
- Ensure compliance with DRC safety policy as stated in Chapters 19 & 20 of the DRC Operations Handbook
- Supervise and mentor the Local Safety Officers (LSOs) in Yola and Mubi and the Safety Focal Point (SFP) in Abuja
- Develop policies and procedure, in coordination with project staff, for the safe delivery of program activities
Responsibilities
Risk Analysis:
- Conduct regular Safety Risk Assessments (SRA) for each programme area pursuant to DRC Safety Policy
- Provide quality control for SRAs
Safety Improvement Plans:
- Based on the SRA, advise programmes on achievable and cost-effective mitigation measures through the development of contextualized Safety Improvement Plans
- Supervise and monitor the progress of Safety Improvement Plans
- Minimum Operating Safety Standards (MOSS)
- Ensure Nigeria is compliant with the DRC global MOSS
- Based on the SRA, advise programmes on context specific MOSS requirements
- Monitor programme compliance with MOSS
Local Safety Rules (LSR):
- Based on the SRA and MOSS, ensure all areas have updated LSR
- Ensure all staff are provided with a copy of the LSR and are briefed on their responsibilities
Standard Operating Procedures (SOPs):
- Ensure each programme area has appropriate SOPs developed and implemented
- Monitor compliance with SOPs
Contingency Plans (CPs):
- Facilitate the development of context-specific contingency plans for each programme area
- Support Incident Management Teams (IMTs) with the implementation of contingency plans
- Conduct regular reviews with IMTs to ensure CPs are up to date, realistic and understood
Capacity Building:
- Conduct – or facilitate the delivery of – safety training for staff at all levels
- Ensure watchmen and guards are trained and aware of their responsibilities, in accordance with the SOPs governing access control Liaison
- Develop a network of contacts through other NGOs, UNDSS, Government agencies and other useful contacts
- Act as the primary representative for DRC Nigeria on safety matters
Crisis and Critical Incident Management:
- Act as the Country level coordinator for the Incident Management Team (IMT)
- Ensure IMT members are aware of their responsibilities
- Ensure IMT logs are maintained and updated as required
- Advise the IMT at country and area levels on safety related issues
- Act as the primary point of contact for safety related matters with the Regional Office and other local actors (UNDSS, etc)
- Conduct after action reviews of all critical incidents to facilitate organizational learning
Information Management and Reporting:
- Maintain detailed soft and hard copy files of all relevant safety documents
- Monitor the overall situation and provide regular situation reports
- Maintain an up-to-date incident tracking database
- Provide staff with relevant and concise safety related information and analysis, both through external and internal reports, publications, etc
- Coordinate the submission of Safety Incident Reports and ensure that all SIRs are completed within 48 hours of an incident occurring
- Conduct post-incident inquiries, if required, and monitor compliance with action points on SIRs
Briefings:
- Ensure an up-to-date visitor briefing package is provided to all visitors and international staff
- Conduct safety briefings for all visitors and international staff at the country level; at the field level, ensure that individual areas do the same
- Provide briefings on thematic and specific issues, as requested by the Country Director or Regional Safety Advisor (RSA)
Field Travel:
- Ensure compliance with the Field Travel SOP
- Assist with the planning of field travel, including briefing escorts if required
- Act as the focal point for issues related to armed escorts
- When required, manager and coordinate field travel
Experience and Technical Competencies
Essential:
- At least 3 years’ experience working with NGOs and/or other international agencies
- Experience working in the designated area of operations (West Africa)
- Management and/or supervisory experience within an NGO
- Proven ability to prioritize tasks and meet deadlines
- Stable, moral and robust character and a good team-player
- Excellent communication skills, calm and a good sense of humour
- Proven commitment to accountability practices.
- Emergency First Aid qualification (within the last year)
Preferable:
- Training in safety, fire and evacuation procedures
- Training in safety and disaster management
- NGO/UN Security Management experience
- Military/Police experience (those with officer-level or senior non-commissioned officer rank should apply)
Education
- Bachelor’s Degree in relevant area of study
- Master’s Degree preferred
Languages:
- Fluent in written and spoken English
- In this position, you are expected to demonstrate DRC’ five core competencies:
Others:
- Striving for excellence: You focus on reaching results while ensuring an efficient process.
- Collaborating: You involve relevant parties and encourage feedback.
- Taking the lead: You take ownership and initiative while aiming for innovation.
- Communicating: You listen and speak effectively and honestly.
- Demonstrating integrity: You act in line with DRC’s vision and values.
We Offer
- Employment category: N.M.F (A 12)
- Unit/department: Safety
- Location: Maiduguri, Nigeria with frequent travel to the field in Adamawa, Borno and Yobe states; travel to Abuja as needed
- Authorization level: As per IDRA
- Reporting to: Country Director with a technical compliance reporting line to the Regional Safety Advisor
- Direct reports: Technical management of Safety Officers
Deadline: 13th May, 2019.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note
- All applicants must upload a Cover Letter and an updated CV (no longer than four pages) in English
- Applications sent by email will not be considered
- Kindly note that DRC/DDG Nigeria reserves the right to recruit before the end of the posting period.
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