Latest Recruitment for Call Center Agent in a Reputable Commercial Bank

Workforce Group – Our client, a reputable Commercial Bank is currently recruiting to fill the position below:

Job Title: Call Center Agent (Hausa Speaking)

Location: Lagos

Job Description

• We are currently recruiting Contact Center Agents for a reputable bank. H/She will be the liaison between the bank and its current and potential customers.
• H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs, clarify information, research every issue and providing solutions.
• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to upsell products when they arise.

Requirements

• OND/HND/B.Sc in any relevant discipline
• Must not be more than 27 years old.
• Excellent spoken English with impressive interpersonal skills.
• Fluency in Hausa.
• Must be resident in Lagos.

Remuneration

• Attractive Basic pay
• Other Benefits: Pension plus HMO.

Deadline: 30th May, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only candidates who meet the requirements stated above will be invited.