Business and Finance

Latest Recruitment for Call Center Agent in a Reputable Commercial Bank

Workforce Group – Our client, a reputable Commercial Bank is currently recruiting to fill the position below:

Job Title: Call Center Agent (Hausa Speaking)

Location: Lagos

Job Description

  • We are currently recruiting Contact Center Agents for a reputable bank. H/She will be the liaison between the bank and its current and potential customers.
  • H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.


  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions.
  • Meet personal/team qualitative and quantitative targets.
  • Seize opportunities to upsell products when they arise.


  • OND/HND/B.Sc in any relevant discipline
  • Must not be more than 27 years old.
  • Excellent spoken English with impressive interpersonal skills.
  • Fluency in Hausa.
  • Must be resident in Lagos.


  • Attractive Basic pay
  • Other Benefits: Pension plus HMO.

Deadline: 30th May, 2019.

How to Apply

Interested and qualified candidates should:
Click here to apply online

Note: Only candidates who meet the requirements stated above will be invited.

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