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Retail / Sales

Recent Job for Debt Collection Manager at FundColony Limited

FundColony is marketplace where people and organisations directly lend to individuals and small & medium sized businesses in Nigeria, helping support the core the economy.

We are recruiting to fill the position below:

Job Title: Debt Collection Manager

Location: Lagos

Job Description

  • We need an experienced debt collection manager who will focus on collecting delinquent debt from borrowers, as well as building and leading a team.

 

Requirements
To be successful in this role you will need the following:

  • Proven experience in a collection-based role.
  • Excellent phone skills.
  • Ability to persuade and handle objections.
  • Persistent and goal oriented.
  • Showing empathy, assertiveness, tact and resilience.
  • Self-motivated and taking ownership.
  • Commercial awareness.
  • Strong persuasion and problem-solving skill.
  • Excellent customer service skills including clear communication, fast response, quick thinking.
  • Excellent written and verbal communication skills.
  • Self-starter who can work with direction but little supervision.
  • Solid organisation skills, including the ability to prioritize and multitask in a demanding environment.
  • Team player. Recognize the importance of the team.
  • Working knowledge of Microsoft Office, including Excel and Outlook.
  • Willingness to go beyond the job description.

Key Responsibilities

  • Active ensure collection of outstanding payments from customers.
  • Take responsibility for resolving disputes ensuring that concerns are actioned correctly.
  • Decide the correct action when negotiating payments and settlement offers.
  • Explain loan agreement terms as appropriate.
  • Clarify potential consequences of not paying (i.e. legal collection process, e.t.c.)
  • Manage customers who are resistant by remaining polite, tactful, firm and honest.
  • Complete any administrative task as required for the efficient running of the team’s activities.
  • Always deliver a consistent and professional level of service.

Deadline: 10th May, 2019.

Method of Application 
Interested and qualified candidates should send their CV to: careers@fundcolony.com

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