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Latest Job Vacancies at Swift Networks Limited, 2nd May, 2019

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Swift Networks Limited is a facilities-based telecommunications services provider. The company was founded in 2002, since inception, Swift Networks has invested heavily in “next generation” networking technologies to build a multi-service network platform. Due to rapid expansion we are looking for a qualified candidate to fill a Information Technology position, as we maintain our status as the leading broadband connectivity services provider in Nigeria.

Uniquely, the work environment offers a first class condition with a very attractive remuneration package.

We are recruiting to fill the position below:

 

Job Title: Rigger, WTTx/FTTx

Location: Lagos

Key Roles

  • To respond effectively and efficiently to field support tickets logged for resolving customer’s complaints/Survey/Installations
  • Ensure customer satisfaction at all levels of customer interaction

Key Accountabilities

  • Conducting site survey in preparation for wired and wireless radio installations
  • Responsible for safely hanging and dismantling of wireless radios
  • Providing site support to the WTTx technician when attending to technical complaints
  • Regularly attending training and coaching sessions conducted. Learning about organization’s products or services and keeping up-to-date with any changes to them
  • Suggesting alternatives and possibilities to WTTx technician while resolving customers’ complaints on priority basis
  • Giving feedback and reporting customer issues/problems to WTTx technician to ensure maximum customer satisfaction

Qualification/Requirements

  • Minimum of an SSCE Certificate
  • Minimum of 3 years as a rigger
  • Work tools including laptops are required

Remuneration

  • Remuneration for this role will be solely on commission of N4,800 per survey and N8,000 per installation
  • It is possible to achieve up to two installations in a day, which means a minimum of N25,600 can be earned daily.

Job Title: Technician, WTTx/FTTx

Location: Lagos

Key Roles

  • To support WTTx technician when attending to field support tickets logged for resolving customer’s complaints/Survey-Installation requests
  • Ensure customer satisfaction at all levels of customer interaction.

Key Accountabilities

  • Meeting quantitative and qualitative KPIs
  • Taking all possible measures to timely resolve customer’s query and processing them in accordance with our established procedures and policies.
  • Responsible for attending to technical queries related to VOIP, Internet and Data services on different platform such as WTTx, FTTx by using standard procedures.
  • Comprehensive understanding and knowledge of using Customer Relationship Management (CRM) software as a tool to handling customer complaints.
  • Ensure full compliance of all related software applications and a strong handling power to assist customers.
  • Attending to all queries properly and escalating possible complaints to the concerned teams using effective tools.
  • Regularly attending training and coaching sessions conducted. Learning about organization’s products or services and keeping up-to-date with any changes to them.
  • Suggesting alternatives and possibilities to resolve customers’ complaints on priority basis.
  • Giving feedback and reporting customer issues/problems to Supervisor to ensure maximum customer satisfaction and to aware management with current trends and demands.

Qualification/Requirements

  • Minimum of HND certificate
  • Minimum of 3 years experience
  • Technical Support Expertise to handle customer complaints
  • Work tools including laptops are required

Remuneration

  • Remuneration for this role will be solely on commission of N6,000 per survey and N10,000 per installation
  • It is possible to achieve up to two installations in a day, which means a minimum of N32,000 can be earned daily.

How to Apply
Interested and qualified candidates should send their CV to: hr@swiftng.net

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