Job for Customer Service Representative in a Manufacturing Company

Fadac Resources and Services – Our client, a manufacturer of paper cups, bags and boxes with over 4 years in production and branches cutting across Abuja, Port Harcourt and major clients nationwide is in need of:

Job Title: Customer Service Representative

Location: Victoria Island, Lagos

Responsibilities

• Manage office supplies stock and place orders
• Prepare regular reports on expenses and office budgets
• Maintain and update company databases
• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers’ accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Manage company’s social Media Accounts
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process.

Requirements

• Must be a Female applicant
• Minimum of OND in Mass Communication or any related field
• 2 – 4 years proven work experience as an Customer service Officer or in similar role
• Close proximity to the Island
• It requires FIVE working days.

Deadline: 27th June, 2019.

How to Apply
Interested and qualified candidates should send their CV to: thelma.o@fadacresources.com Using the “Job Title” as the subject of the mail.