Job Vacancies in an Internet Service Provider (ISP) Company in Lagos

Lorache Group – Our client, an Internet Service Provider (ISP) with large base of customers across different locations in Nigeria and beyond have an opening in the positions below:

 

Job Title: Customer Service – Technical Support
Location
: Lagos
Summary

  • Call Center Supervisors help train and motivate call center representatives as they answer questions, handle complaints, and provide support for customers

Deliverables

  • Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
  • Ensuring agents understand and comply with all call center objectives performance standards, and policies.
  • Coaching and cultivate the knowledge and skills to provide excellent service to customers.
  • Answering agents questions regarding best practices or difficult calls.
  • Identifying operational issues and suggesting possible improvements.
  • Monitoring and evaluating agent performance, providing learning or coaching opportunities and taking corrective actions, if necessary.
  • Preparing reports and analyzing data to assist management as they determine call center goals.
  • Working with other supervisors and management team members to support agents and maximize customer satisfaction
  • Emphasis on first level trouble shooting and concern redressal
  • Maintain and build lasting customer relationships by ensuring concern attended are resolved
  • Build customers’ interest in products and services for all queries been attended
  • Monitors individual, team and call center results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets.
  • Monitors service calls to observe employee demeanor, technical accuracy and conformity to company policies.
  • Answers questions and recommends corrective services to address customer complaints.
  • Determines work procedures, prepares work schedules and expedites workflow.
  • Study and standardizes procedures to improve efficiency of subordinates.
  • Maintains harmony among workers and resolves grievances.
  • Prepares composite reports from individual reports by subordinates.
  • Reviews PBX data to monitor the customer experience and subordinate statistics

Requirements

  • Leadership Skills
  • Time Management.
  • Problem Solving.
  • Customer/Client Focus.
  • Computer knowledge
  • Analytical and efficient
  • Internet and Tech savvy
  • Customer query resolving skills
  • Sales Acumen
  • Customer focus
  • Excel knowledge (Must)

Qualifications:

  • Must be a graduate with 3 – 5 years experience on customer care supervisory role.

Language Speaking:

  • Fluent in Hausa, Igbo, Yoruba and English.

 

 

Job Title: Regional Sales Manager (RSM)
Location
: Lagos
Job Summary

  • To strategize the increase in sales revenues, building clients profile across all region and maintain customer relationships within an assigned region area.

Responsibilities

  • Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change.
  • Supervise sales teams, channel sales partners, corporate sales, territory sales managers
  • Recruit sales teams for territories
  • Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives.
  • Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.
  • Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.
  • Implements trade promotions by publishing, tracking, and evaluating trade spending.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
  • Accomplishes sales and organization mission by completing related results as needed.

Qualification

  • BSc/BA in Business, Marketing or any related field

Requirements:

  • Proven experience in telecom/ISP
  • Minimum of 7 years in a managerial position
  • Proven track record of increasing sales and revenue
  • Ability to develop sales strategies and use performance KPIs
  • Proficient in MS Excel/Word, PPT
  • Excellent communication skills
  • Organizational and leadership ability
  • Problem-solving aptitude.

Skills and Qualifications:

  • Meeting Sales Goals,
  • Motivation for Sales,
  • Territories Management,
  • Presentation Skills,
  • Performance Management,
  • Emphasizing Excellence,
  • Negotiation,
  • Results Driven,
  • Sales Planning,

 

 

 

Job Title: Revenue Assurance & Internal Audit Executive
Location
: Lagos
Job Summary
Revenue Assurance:

  • To support and deliver in the execution of the cost and revenue assurance for all products and services relating to all the revenue streams
  • Production and analysis of end to end reconciliation from source, though to billing and ensuring that all events are received and processed in a timely, complete and accurate manner.
  • To develop, improve and support automation and efficiency of all required business process and revenue assurance models for all products and services related to all revenue streams
  • To work with all product owners to ensure controls are in place to support the lead to cash process for all revenue streams.
  • Analyze and report clearance of exceptions from all provisioning and billing systems
  • To provide comprehensive revenue risk analysis to drive internal improvements through prioritization of tasks or resolution activity to mitigate risks.
  • Support in fraud management control frame work for reducing fraud activities
  • Prepare and submit monthly report on the activities carried out Perform any other duties assigned.

Internal Audit:

  • Assist in analyzing existing process and strengthen the same
  • Obtain, analyze and evaluate accounting documentation, previous reports, data, flowcharts etc.
  • Assist in reviewing the reliability and integrity of financial information and the means used to identify, measure, classify and report such information.
  • Prepare and present reports that reflect audit’s results and document process Follow up on action points for effective closure and documenting the same.
  • Conducting surprise checks and report on the various activities
  • Identify control / procedural variances and recommend risk aversion measures and cost savings.
  • Prepare and submit monthly report on the activities carried out
  • Perform any other duties assigned.

Key Requirements

  • Minimum 3 to 4 years of similar role within financial environment, technology, telecom or financial sector
  • Chartered Accountant ACA or ACCA
  • Attention to detail and financial impact
  • Willingness to keep hands on clay
  • Very strong analytical and problem solving skills
  • Good communication skills Good and positive attitude.
  • Well versed with MS office especially with Microsoft Excel and Microsoft Access. Knowledge of SQL shall be an added advantage
  • Dedicated and self-motivated able to communicate to all levels and influence change, results driven
  • Ability to manipulate large amounts of data and to compile detailed reports
  • High attention to detail and excellent analytical skills.

 

 

 

Job Title: Territory Sales Manager (TSM)
Location
: Lagos
Job Summary

  • To ensure increase in sales revenues and maintain customer relationships within an assigned geographical area.

Responsibilities

  • Devise effective territory sales and marketing strategies
  • Handling a territory with 30-50 Base stations, SNS/40-50 Dealers and Key retail outlet.
  • Handle a team size of around 10 direct repartees.
  • Recruitment of Dealer/Distributors.
  • Collection from Dealers & Key retail outlets
  • Target vs Achievement- Daily/Weekly/Monthly
  • Direct Sales to SMEs
  • Company owned Shop Management-admin/branding.
  • Organizing BTL activities to enhance the sales.
  • Work on Low fill BTSs
  • Performance management
  • Finding ways to ensure efficiency of sales operations Maintaining customer relationships
  • Setting and meeting sales targets to increase revenue
  • Analyze data to find the most efficient sales methods
  • Meet with customers to address concerns and provide solutions
  • Discover sales opportunities through consumer research
  • Present products and services to prospective customers
  • Participate in industry or promotional events (e.g. trade shows) to cultivate customer relationships
  • Conduct training in sales techniques and company product attributes
  • Assess sales performance according to KPIs
  • Mentoring team
  • Monitor competition within assigned region
  • Prepare and submit reports to Regional Sales Manager

Requirements

  • Proven experience in telecom/ISP/FMCG
  • Minimum of 5 years in a supervisory position
  • Proven track record of increasing sales and revenue; field sales experience is preferred
  • Ability to develop sales strategies and use performance KPIs
  • Proficient in MS Excel/Word, PPT
  • Excellent communication skills
  • Organizational and leadership ability
  • Problem-solving aptitude.

Qualification

  • BSc/BA in Business, Marketing or any related field.

 

 

 

Job Title: Account / Internal Audit Officer
Locations
: Port Harcourt, Rivers and Lagos
Job Responsibilities

  • Ensuring proper accounting of fixed asset transactions
  • Conduct regular fixed asset physical verification exercise
  • Ensuring that fixed asset register is always reconciled with physical asset verification
  • Goods receipt: goods receipt into restricted store
  • Goods receipt into asset register
  • Capitalization of Asset under construction
  • Asset transfer
  • Asset disposal
  • Asset scrapping
  • Depreciation.

Relevant Qualifications

  • B.Sc / HND or its equivalent in Accounting
  • ICAN or ACCA is an advantage
  • Good excel skills
  • Good interpersonal skills
  • Inclination to learn and grow
  • Minimum of 4 years experience in an Accounting job is required
  • Team player.

 

 

 

Job Title: Corporate / Enterprise Sale Manager
Locations
: Lagos & Port Harcourt
Detailed Description

  • A candidate who will be able to Motivate and guide sales teams to improve performance and achieve set goals
  • An applicant who can collaborate with the marketing, advertising, and production heads to develop and implement plans effective for enhancing sales and overall company performance
  • An applicant who will ensure marketing objectives and activities are in line with sales targets
  • A candidate that will Conduct surveys and research to gather information regarding market trends, potential leads, and sales opportunities
  • An applicant who can compile, analyze, and interpret sales data to provide reports to management on performance
  • An applicant who will ensure provision of proper after sales support and services to clients
  • A candidate who can prepare and present to management periodic budgets/sales forecast
  • An applicant who can organize meetings to discuss sales activities and take decisions on strategies necessary for improvement.
  • Develop and implement programs effective for enhancing sales performance
  • Overseeing the hiring and training of their firm’s sales staff to ensure an effective team that delivers increased sales performance.
  • In performing their duties, corporate sales managers reach out to customers through emails and phone calls to offer them products and services.
  • Delivering of sales pitches and presentations to clients where they highlight the benefits their products offer to customers and encourage them to make a purchase.
  • To be effective on his/her role, the corporate sales manager discusses with customers to find out what exactly their needs are and assist them in selecting appropriate product/service that suits the desired specifications.

Requirements

  • Bachelor’s degree/HND in a Business-related field.
  • 5-7 years of experience from ISP (Internet Service Provider) telecoms industry.

 

How to Apply
Interested and qualified candidates should forward their Resume /CV to: jobs@lorachegroup.com and lorachevacancy@gmail.com Using the position and location applied for as subject of the mail.

Note: Only shortlisted candidates will be contacted

 

Application Deadline 30th June, 2019.