Latest Job Vacancies at ipNX Nigeria Limited, 10th June, 2019

ipNX is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services.

We are recruiting to fill the vacant position below:

Job Title: Senior ipNX Technical Support Engineer  

Job ID: 28
Location: Lagos
Department: Service Assurance
Function: Technical Support
Reporting to: Service Assurance Manager
Travel Frequency:  Seldom

Purpose of the Job (Brief)

  • Provide advanced (2nd) level off-site technical support for all ipNX services:  Data connectivity, Internet services, and Voice services etc.
  • To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

Expected Key Results

  • Incident Management (Complex/advance Call Resolution)
  • Prompt Response to inbound calls and emails
  • Timely Escalation/feedback to relevant units.
  • Preparing Technical Reports

Educational Qualifications & Functional Skills

  • (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics Engineering CCNP
  • Advanced level knowledge of telecommunications, IP design, and implementation skills, & in-depth knowledge of IP Network.
  • Ability to find the solution to complex network problems through creative thinking, analytical reasoning and past experiences along with available resources and information.
  • Resourceful team player who excels at building trusting relationships with customers and colleagues
  • Innovative problem-solver who can generate workable solutions and resolve complaints.
  • Excellent business communication skills both verbal and written.

Work Experience:

  • Internetworking Voice and Data Advanced VoIP Protocol Analysis andTroubleshooting, TCP/IP Protocol Analysis and Troubleshooting, Linux and Windows operative systems
  • A hands-on experience with the following is a must: IP Routing, MPLS, BGP, QOS, VPN technologies both layer 2 and 3.
  • At least 4 years work experience in similar role.
  • Knowledge and experience with network security (IPSec Firewalls) is desirable.
  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
  • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organisations

Other Requirements:

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self Development
  • Nimble Learning


Method of Application

Interested and qualified candidates should:
Click here to apply online

Job Title: Territory Manager

Job ID: 33
Location: Lagos Island, Lagos
Department: Network Services Division
Function: Business Development
Reporting to: Head, Corporate Sales
Location: Island
Travel Frequency: Rarely

Purpose of the Job 

  • The Territory Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking / hunting out new clients & businesses within the assigned territory.
  • The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with the account teams to ensure smooth transition of accounts into the business.
  • The territory manager manages and oversee account managers working within the given territory.

Expected Key Results:

  • Achieve set revenue growth.
  •  Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
  •  Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
  •  Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

  • B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
  • Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
  • Good Microsoft office suite competence, CRM competence, including Visio
  • Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

  • At least 5 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
  • Must demonstrate interpersonal capabilities

Other Requirements:

  • Customer Focused
  • Understanding of Strategic Accounts
  • Action oriented
  • Result Driven
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality


Method of Application

Interested and qualified candidates should:
Click here to apply online

Job Title: Business Analyst

Job ID: 24
Location: Lagos
Department: Network Services Division
Function: Business Development
Reporting to: Head, NSD
Travel Frequency: Rarely

Purpose of the Job

  • The Business Analyst is responsible for analyzing business processes within the company and recommending projects to improve the effectiveness of those processes.
  • Understand the structure, policies, and operations of the division’s service delivery operations. Interface with the customers to understand their requirements.
  • Bridge the gap between the business problems and the technology solutions. Business performance analysis.

Expected Key Results (Detailed KPIs):

  • Business Scope and Specification Management
  • Conduct feasibility studies, from a technological and organizational perspective, and document findings
  • Complete cost-benefit analysis on implementing changes to business processes, products or business unit structure
  • Document ‘as is’ and ‘to be’ processes and describe the changes required to migrate to the ‘to be’ capability.
  • Contribute to developing business cases to quantify current costs to serve; investment in project; and return on investment
  • Market Assessment and Competitive Analysis
  • Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
  • Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

  • B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
  • Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
  • Good Microsoft office suite competence, CRM competence, including Visio
  • Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

  • At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
  • Must demonstrate interpersonal capabilities
  • Must demonstrate ability to model data and processes, experience in implementing process change and producing supporting documentation, documenting and executing test scripts experience, experience in writing business functional and non-functional requirements documents and business cases. Understanding of user needs and a business outcome approach. Experience in use case documentation.

Other Requirements:

  • Customer Focused
  • Action oriented
  • Result Driven
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality


How to Apply

Interested and qualified candidates should:
Click here to apply online

Job Title: ipNX Technical Support Engineer (i-TAC Engineer)

Job ID: 22
Location: Lagos
Department: Service Assurance
Function: Technical Support
Reporting to: Service Assurance Manager
Work Schedule: Shift
Travel Frequency:  Seldom

Purpose of the Job

  • Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc.
  • To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

Expected Key Results (Detailed KPIs):

  • Incident Management (First Call Resolution)​​​
  • Prompt Response to inbound calls and emails
  • Follow up on unresolved complaint/ open tickets to closure
  • Timely Escalation/feedback to relevant units.
  • Preparing Technical Reports

Educational Qualifications & Functional Skills

  • (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics engineEngineering
  • CCNA, CCNP (Desired)
  • Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
  • Excellent business communication skills both verbal and written.
  • Work Experience:
  • A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
  • Knowledge and experience with network security (IPSec Firewalls) are desirable.
  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
  • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations

Other Requirements:

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self Development
  • Nimble Learning

Deadline: 31st July, 2019.

Method of Application

Interested and qualified candidates should:
Click here to apply online