3Line commenced business with the primary aim of using technology to make financial services easily accessible to the financially excluded. We believe this is a basic human right, and 3Line is our platform for achieving this purpose. We do this by being a one stop shop for electronic payments service. Our infrastructure processes transactions across multiple electronic channels. We focus on four key areas: Card scheme (FreedomCard), Transaction Switching & Processing, Agent & Branchless banking and bespoke electronic payment application development.
We are recruiting to fill the position below:
Job Title: Software Developer
Location: Lagos
Overview
- In line with the company’s strategy for expansion and market dominance,the company is looking for a talented individual with the technical expertise to fill the role of a Software Developer.
- The role will be responsible for the development and the implementation of functional web based products, mobile applications/infrastructures and payment solutions Fintech, MFS, VAS, Billers etc .
Detailed Job Description
- Develop and document optimized source codes critical to the execution of tasks in the software development life cycle.
- Design and implement customized Java, and mobile app products/infrastructures
- Ensure the development of mobile applications is consistent with original design.
- Ensure software meets all requirements/specifications in line with quality, security, modifiability, and scalability.
- Develop software architectures and user- friendly interfaces.
- Perform user authentication and authorization between multiple systems, servers, and environments
- Create databases that represent and support business processes.
- Collaborate with the technical and business team to deliver innovative, highly-scalable client-facing software solutions in a timely manner.
- Collaborate with business development and customers Support teams to resolve technical issues in a timely manner.
- Maybe required to deliver support service on specific projects at clients’ location.
- Application/Application Server Upgrades and Maintenance
- Update operational application servers as required in order to meet security, performance, availability, and capacity goals for all company’s services on an ongoing basis.
- Participate in and certify upgrades and patches of the applications and application servers in the company’s Operating Environment.
- Certify proof of concepts during evaluation for the purchase of new applications/application servers for all company’s services.
- Implement security policies on operational applications and application servers as prescribed by the Information Security personnel on an ongoing basis
Required Qualifications/Experience
- First Degree in Computer Science or any Science related discipline. An Advanced Degree in any related field will be an added advantage
- Relevant professional certifications/membership
- Minimum of 3 years’ experience in Java, PHP, and mobile application development.
- Experience in the PSSP/VAS/Fintech space
- A proven track record in coding and software development
- Proficiency in Java, Java EE Hibernate, Spring,EJB , PHP CodeIgniter, Laravel , JavaScript, Android development using
- Java or Kotlin, iOS development using Swift and/or Objective-C
- Understand the fundamental design principles behind a scalable application
- Ability to discern user requirements and develop specifications
- Knowledge of web standards
- Knowledge of Internet protocols, database management systems, and control systems
- Familiarity with consumer privacy and payments industry compliance requirements
- Sound business acumen
- Excellent analytical and problem-solving skills
- Excellent verbal and written communication
- Exceptionally self-motivated and directed.
Job Title: Customer Services Representation
Location: Lagos
Job Summary
- Responsibilities: Serves customers by providing product and service information; resolving product and service problems.
Job Functions
- Identify and assess customers’ needs to achieve satisfaction
- Use the organizational Enterprise System
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Answer questions about warranties or terms of sale
- Act as the company gatekeeper
- Suggest solutions when a product malfunctions
- Handle product recalls
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records.
- Compile reports on overall customer satisfaction
- Read from scripts
- Handle changes in policies or renewals
- Resolve customer complaints via phone, email, mail or social media.
Requirements
- High School Diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Are you a focused service oriented person with good communication skills both written and verbal.
- Good organizational and problem solving skills
Deadline: 7th June, 2019.
How to Apply
Interested and qualified candidates should send their Application and CV to: humanresources@3lineng.com Using the “Job Title” as the subject of the mail.
Leave a Reply