Premium Souvenirs Limited supplies innovative, design-led promotional products and durable uniforms to companies and institutions. We have been around for over a decade and are now firmly established as the top destination for customers looking for pocket friendly and durable school wear and promotional products for end-of-year gifts, employee recognition as well as incentives and indeed for any occasion or celebration.
We are recruiting to fill the position below:
Job Title: Customer Service/ Front Desk Officer
Location: Lagos
Responsibilities
- Maintaining a positive, empathetic and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- OND qualification.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using CRM software.
- Experience working with customer support
- Experience working is an SME is an advantage
Job Title: Admin/ Operations Officer
Location: Lagos
Job Duties
- Provide support to all business units including administrative, financial and human resource departments.
- Ensure that operational activities are executed within allotted budget and timelines.
- Perform budget allocation and expense management for all business operational activities.
- Conduct regular operational reviews and audits for preventive maintenance.
- Provide guidance to staff in resolving operational issues and problems.
- Provide excellent customer service in order to build and maintain strong relationship with customers.
- Conduct regular meetings with staffs to discuss about operational updates, ideas and issues.
- Ensure customer complaints are handled and resolved accurately and quickly.
- Oversee and direct daily company administrative processes and procedures
- Report to and assist CEO in daily tasks and duties
- Coordinate purchase of raw materials and supplies
- Monitor product inventory
- Maintain positive client and vendor relationships.
Qualifications
- HND qualification.
- 2 years work operations experience in an SME is an advantage.
Reqiured skills:
- Adept problem solver and decision maker
- Excellent communicator both orally and written
- Detail-oriented
- Strong business acumen
- Acute understanding of resource allocation
- Proficiency in Microsoft Suite and other operational software
Job Title: Sales/ Marketing Officer
Location: Lagos
Job Responsibilities
- Identify new markets and business opportunities and increase sales.
- Build and strengthen relationships with existing and new customers
- Manage and develop relationships with key internal and external stakeholders.
- Acquiring and developing new business accounts and preparing sales proposals for clients.
- Closely following up on all business leads.
- Research & initiate corporate partnerships through ongoing top-level communication and sales strategy
- Manage customer/client accounts, maintaining knowledge of key account status and following up on outstanding invoices and receivables that are due.
Method of Application
Interested and qualified candidates should send their Applications to: accounts@premiumsouvenirs.com using the “Job Title” as the subject of the mail.
Note
- Only shortlisted candidates will be contacted
- Only Applicants residing in Alimosho and its environs should apply.
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