Terre des hommes (Tdh) is a child relief Non-Governmental Organization with a presence in over 30 countries of the world and more than 90 projects. Our goal is to make a significant and lasting difference to the lives of children in need. We support children in areas of Child and Maternal health, protection, Water and sanitation and Migration. Our humanitarian services sector aid children in crisis situations across the world. Tdh in Nigeria implements projects in Health, Wash and Child Protection sectors.
We are recruiting to fill the position below:
Job Title: Child Protection/E-Voucher Team Leader
Location: Dikwa, Borno
General objective
- The Child Protection Field Team Leader is responsible for the overall supervision and coordination of the Child Protection Case Management activities in Dikwa, including E-voucher for Case Management pilot project.
- Responsibilities include the direct management of a team consisting of Case Worker officers and E-Voucher programming Officer. The post holder is also responsible to provide on-going technical support to ensure quality and relevance of the overall Child Protection intervention strategy.
Responsibilities and Tasks
Project Management:
- Together with the line manager, ensure the establishment and implementation of work plans, setting clear targets and activity plans
- Ensure regular communication with the line manager about updates, achievements and challenges through meetings, reports and ad hoc communication upon request and needs
- Conduct technical follow-up sessions to provide and receive feedbacks, share impressions aiming at improving quality and effectiveness of interventions
- Ensure that monitoring system documents and tools are well understood and regularly submitted to the line manager and/or M&E Officer
- Organize evaluation process of project activities for lessons learned exercise and reporting purposes and participate in field assessment whenever requested by the line manager
Supervision of Case Management Activities:
- Ensure that the case management system for children and adults in a need of protection is aligned with the Inter-agency Case Management Guidelines, adheres and refers to the main inter-agency standardized operating procedures and tools
- Ensure that case workers thoroughly follow the case management steps ensuring that each step is properly implemented and documented in the individual’s file
- Document all registered cases in the Information Management Systems
- Conduct weekly supervision meetings with all caseworkers, providing technical advice on cases and psychosocial support to caseworkers. Facilitate peer-to-peer support groups where appropriate.
- Review staff caseloads to ensure that they are manageable and share challenges with senior management.
- Conduct regular case file audit and check that protocols and principles are respected.
- Map existing specialized services and make sure that the referral pathway is up-to-date to facilitate beneficiaries’ access
- Ensure that appropriate information management protocol is in place, particularly in terms of confidentiality of data (including data base)
- Supervision of E-voucher system set-up and implementation
- Supervise and support the setting up and operationalization of the E-voucher system.
- Training of the team on the E-Voucher / Red Rose System.
- Work closely with the E-voucher programming officer in conducting market analysis, identification and selection of suitable vendors in targeted areas.
- Ensure regular follow up of the implementation of the E-voucher modality and propose adjustement and reorientations if needed.
- Support regular market monitoring.
- In close collaboration with M&E team and E-voucher programming officer, conduct mid-term evaluation of the e-voucher pilot modality.
Logistic and Admin:
- Carry out all the procedures connected with the accomplishment of the planned activities (administrative and logistical)
- Ensure proper use of equipment and other material resources available to the project
- Submit purchase requests and other logistics team documents according to procedure and authorization level.
HR Management:
- Provide appropriate training, mentoring, coaching and capacity building of the team under her/his responsibility
- Organize team meetings and provide weekly program update and staff planning
- Follow up staff attendances, leaves and provide monthly attendance sheets to her/his manager to facilitate payroll process
- Ensure regular feedback to the staff under her/his responsibility and appraisal process when needed and facilitate good communication within the teams under his/her responsibility
- Support disciplinary measures application if needed.
Child Protection:
- Promote, and ensure project activities are in line with child protection principles and humanitarian principles
- Ensure the project activities are well-integrated into the Northeastern Nigeria child protection system and humanitarian coordination practices and guidelines
- Ensure Tdh Child Safeguarding Policy and Child Protection Minimum Standards are mainstreamed through all the programmatic activities
- Report serious cases of abuse committed against children to the Child Protection Project Manager. Strict confidentiality must be respected.
Coordination and Representation:
- Work in close collaboration with Tdh partners and other key actors
- Coordinates with other Tdh sectors to ensure implementation of standardized activities and with other departments (programme and support) of Tdh Nigeria
- Participate in fora and meetings held at site level in her/his field of expertise, when relevant and necessary
Security:
- Comply with Tdh Security Regulations
- Contribute to updating the security plan on his/her area(s) of intervention
Other:
- Fully comply with Tdh Code of Conduct and ensure Child Safeguarding Policy is upheld at all times
- Ensure adherence to Tdh standards and quality requirements in all the project activities.
- Adhere to and ensure the team under her/his responsibility follows Tdh administrative and logistical regulations and procedures
Mandatory Requirements
- Language Skills: Fluent in local languages and in English (speaking/reading/writing).
- Education Degree: University degree in Social Work, Social Studies, International Development, Psychology, Education or any other related discipline
- Work experience: Minimum 2 years experience in the field of child protection / protection/ PSS
- Knowledge & skills: Excellent analytical and writing skills, creative thinking
- Computer skills: Good knowledge of the MS office software.
- Other: Knowledge of protection systems in Northeastern Nigeria/Good capacity building and supervisory skills/ Excellent knowledge of child protection issues and best practices / Previous experience in implementing E-Voucher programs / Previous experience in working with youth target groups is of a benefit.
Assets:
- Other knowledge: Acquaintance with NGO’ rules, procedures and regulations; Acquaintance with the Child Protection Minumim Standards
Interest:
- Work in relief or development sector
- Strong motivation to help people in needs
- Transversal skills
- Honest and trustworthy
- Reliable, rigorous and well organized
- Motivated and dedicated to his/her job
- Ability to take initiative to deal with difficulties encountered in daily work
- Ability to adapt or change priorities according to the changing situation
- Autonomy, neutrality, hard worker
- Able to manage stress and pressure
- Able and willing to learn to extend his/her scope of work
- Able to manage priorities, take initiatives and work without constant supervision
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Protection/E-Voucher Officer
Location: Dikwa, Borno
General Objective
- The purpose of the position is to support and monitor the implementation of the E-Voucher pilot activities integrated into Child Protection Case Management interventions. The post holder will be in charge of setting-up and rolling out the E-voucher activities, including market analysis, identification and training and regular support to vendors, monitoring and adapatation of the process. He will work closely with Case Work officers and Team leader to ensure a smooth and quality implementation.
- The post holder shall be ready to be mobile and conduct a significant part of his/her work in outreach.
Key Responsibilities and Tasks
Implementation of E-voucher for case management activities:
- Support in implementing detailed work plans for e-Voucher activities
- Facilitate Community Mobilization and capacity building training for the target beneficiaries at the community.
- Work closely with Case Management team on registration of beneficiaries for E-voucher transfer, distribution of e-voucher smartcard and proper monitoring.
- Support M&E team in activities monitoring (market assessments, baseline, endline, post distribution monitoring, price monitoring, focused group discussions, vendor monitoring etc)
- Support and facilitate trainings with vendors on use of devices and other relevant technology, e-voucher program processes, and other topics as appropriate, including Code of Conducts and compliance with program requirements
- Support complaint response mechanism by receiving, recording and reporting complaints from beneficiaries, community leaders and other stakeholders
- Plan and sensitize of beneficiaries on use of e-Voucher mechanism, their rights and benefits.
- Coordinate with vendors on timing of disbursement and mobilize beneficiaries for voucher collection.
- Conduct vendors monitoring to supervise voucher activities, record and report device and smartcard challenges to the Team Leader.
- Ensure that the data base is properly updated and documentation is properly done for all items distributed (delivery notes, supply request order, etc.)
Child Protection:
- Promote, and ensure project activities are in line with child protection principles and humanitarian principles
- Ensure the project activities are well-integrated into the Northeastern Nigeria child protection system and humanitarian coordination practices and guidelines
- Ensure Tdh Child Safeguarding Policy and Child Protection Minimum Standards are mainstreamed through all the programmatic activities
- Report serious cases of abuse committed against children to the Child Protection Project Manager. Strict confidentiality must be respected.
Coordination and Representation:
- Work in close collaboration with Tdh partners and other key actors
- Coordinates with other Tdh sectors to ensure implementation of standardized activities and with other departments (programme and support) of Tdh Nigeria
- Participate in fora and meetings held at site level in her/his field of expertise, when relevant and necessary
Other:
- Fully comply with Tdh Code of Conduct and ensure Child Safeguarding Policy is upheld at all times
- Ensure adherence to Tdh standards and quality requirements in all the project activities.
Mandatory Requirements
- Language Skills: Fluent in local languages and in English (speaking/reading/writing).
- Education Degree: University degree in Economics, IT or any other related discipline
- Work experience: Minimum 1 year experience in the field of Voucher transfer and monitoring. Previous experience in protection is highly appreciated .
- Knowledge & skills: Good analytical and writing skills
- Computer skills: Good knowledge of the MS office software
- Other: Knowledge of E-Voucher system and programming. Knowledge of protection systems in Northeastern Nigeria, protection issues and best practices (Child Protection and SGBV).
Assets:
- Other knowledge: Acquaintance with NGO’ rules, procedures and regulations; Acquaintance with the Child Protection Minumim Standards.
Interest:
- Work in relief or development sector
- Strong motivation to help people in needs
- Transversal skills
- Honest and trustworthy
- Reliable, rigorous and well organized
- Motivated and dedicated to his/her job
- Ability to take initiative to deal with difficulties encountered in daily work
- Ability to adapt or change priorities according to the changing situation
- Autonomy, neutrality, hard worker
- Able to manage stress and pressure
- Able and willing to learn to extend his/her scope of work
- Able to manage priorities, take initiatives and work without constant supervision
Deadline: 5th September, 2019
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note
- Ensure to attach their updated CV, Motivation Letter in a single file on or before September 5 2019.
- Only candidates who meet the selection criteria will be contacted for further steps of the recruitment.
- Qualified female candidates are highly encouraged to apply.
- This position is open to Nigerian national only
- Applications will be processed on a rolling basis.
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