Categories
Recruitment / Consulting

Current Job Vacancies at Tek Experts, 30th September, 2019

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Title: Software Support Engineer – Azure Apps Services

Location: Lagos

Job Descriptions

  • Are you an experienced software support engineer looking for an organization where your career can develop rapidly within a short time frame? Are you interested in gaining global experience and getting extensive training Microsoft Azure products? Do you take pride in delivering outstanding customer service? Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
  • Due to expansion we are looking to add to our team of software support engineers.
  • As a level 3 customer facing support engineer you will provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
  • Working on the Azure Apps services team you will review all cases related to App Service (web app) and Azure Apps service Plans, trouble shooting errors or issues on the platform and not issues related to customer code.
  • The most technical of our engineers, you will handle the most interesting and complex cases, some of which have been escalated by the Level 2 team.
  • Supported by our quality assurance team, Azure domain experts and training and development department, you will have a comprehensive induction and career training program.

Duties and Responsibilities

  • Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
  • Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
  • Seeks supplemental training to improve performance and develop specialization.

Job Requirements
What we’re looking for:

  • Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
  • You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
  • Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Competences:

  • 2-4 years experience in technical or customer support
  • Strong researching, problem solving and troubleshooting skills
  • Adaptability to work independently and part of a team bringing in experts when needed
  • Excellent customer service skills
  • Passion for technology and learning
  • Experience in Microsoft technologies/application’s development, testing and integration methodologies
  • Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
  • Ability to quickly adapt to technology and/or application changes and business delivery priorities

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Dynamics CRM Specialist

Location: Lagos Nigeria

Job Description

  • Do you have a passion for training and mentoring? Do you have a strong Microsoft Dynamics CRM experience? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion, we are hiring several Dynamics CRM subject matter experts (SME) who will help upskill our IT support colleagues to solve complex Dynamics CRM support requests.

Duties and Responsibilities

  • Plan, create content, deliver training in our learning management system and in person for our teams
  • Collaborate with training and development for feedback, impact, versioning, update and report of the courses
  • Be accountable for the quality department needs
  • Meet with software support engineers once per week, review what works well and what needs improvement
  • Work with operations manager for project needs and new implementations following include (training, processes, selection)
  • Assist management with technical recovery calls to clients when needed using technical knowledge and discretion to rapidly figure out an appropriate course of action.
  • Assist with daily and weekly radar sessions providing case reporting details that can help with the analysis of case trends.
  • Provide specific feedback into advanced cases to the Managers contributing with customer software support engineers development.
  • Help identify difficult topics and knowledge gaps on the team, liaising as needed with Client partners and colleagues collaborating in projects. Seeks supplemental training to improve performance and develop specialization. develop the training roadmap to Be provided to the department trainers for delivery.
  • Assist with new hire interviews to evaluate candidates level of expertise, profiles, skillset and capabilities desired for the required team/business unit. create and apply the technical tests in order to Provide and facilitate a proper hiring decision.

Competences

  • Microsoft Dynamics CRM knowledge expert
  • A thorough knowledge of Dynamics CRM and a desire to share that knowledge with others
  • Strong relationship management– A collaborative nature and act as a technical advisor in strategic committees
  • Clear communicator, Clear, concise and persuasive communication style adapted for multiple audiences, plus demonstrate effective writing, presentation skills, and proactive listening skills
  • Effective business management- An ability to undertake root cause analysis. You will be a logical thinker and use relevant data to find trends, problem characteristics and solve

How to Apply
Interested and qualified candidates should:
Click here to apply online

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