Okazi Finance Limited, a growing finance institute is recruiting to fill the position below:
Job Title: Front Desk Officer
Location: Lagos
Responsibilities
- Maintaining a positive, helpful and professional attitude toward customers and visitors at all times.
- Assisting customers/visitors in finding their way around the office.
- Helping maintain workplace security by issuing, checking and collecting visitors tag/badge as necessary and maintaining visitor logs.
- Assisting with a variety of administrative tasks including copying, faxing, taking notes and making travel plans.
- Preparing meeting and training rooms.
- Answering phones in a professional manner, and routing calls as necessary.
- Assisting colleagues with administrative tasks.
- Performing ad-hoc administrative duties.
- Answering, forwarding, and screening phone calls.
- Sorting and distributing mail.
- Hiring, managing and developing the junior administrative team.
- Provide excellent customer service.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Scheduling appointments.
Requirements
- B.Sc or HND in related field.
- Prior training or experience as a customer service officer or in related field.
- Consistent, professional dress and manner.
- Ability to keep a pleasant and smiling face
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Excellent written and verbal communication skills.
- Competency in Microsoft applications including Word, Excel, and Outlook.
- Good time management skills.
Job Title: Credit Coordinator
Location: Lagos
Job Description
- Heading credit committees and taking loan decisions on a daily basis ensuring a high quality loan portfolio, whilst creating an open discussion among credit committee members
- Being proactive and making recommendations on how to improve the company’s credit policy and procedures
- Supervising and analyzing the results of team members on a regular basis; ensuring the fulfillment of quantitative and qualitative targets for the group.
- Participation in business budgeting, budget controlling, staffing and resources management.
- Ensure that rules and regulations in credit procedures are respected across the various products
- Anticipating, identifying and promptly addressing tasks and issues that arise
- Proposing recommendations to management on performance improvement, risk control strengthening and workflow efficiency improvement.
- Supporting, coaching and mentoring team members to ensure that the quality of work produced by team members is in compliance with organizational standards and procedures, and legislation at all times.
- Manage and grow credit portfolio
- Responsible for all areas of credit staff management including training and development, monitoring, evaluating and managing performance.
Requirements
- Minimum of 5 years’ work experience in lending supervisory role of a National MFB.
- B.Sc or HND in any related field
- Previous work experience as a Credit Coordinator.
- Good understanding of the legal complexities of loans, payment plans, and interest rates.
- Proficient in Accounting and Office software.
- Ability to reconcile complex debtors accounts.
- Strong communication skills.
- Ability to deal with problematic clients.
- Proven strong leadership skills
- Proven ability to meet set targets
- Post graduate qualification /Professional certification will be an added advantage
Job Title: Risk-Compliance Officer
Location: Lagos
Responsibilities
- Ensure the Finance company abides by regulations, laws and instructions issued by relevant supervisory bodies and the companies approved policies.
- Identify, asses and ensure appropriate treatment of compliance and risks associated with the credit /operational activities, including the development of new products and business practices.
- Distributing relevant regulatory requirements and providing advice to management and staff on such requirements and other compliance relevant issues like laws, rules and standards.
- Training and educating the company staff on compliance matters, thereby promoting a compliance culture throughout the organization.
- Active participation in new risk approvals as and when required.
- Monitoring adherence to compliance requirements in the company, including compliance to internal regulations and instructions issued by Central Bank of Nigeria (CBN) and other regulators.
- Preparation of compliance reports for onward submission on monthly / quarterly or regularly as required.
- Identification of all relevant regulations, interpret to ensure full understanding and ensure that they are fully implemented.
- Provide reports on the status of transformation of external regulations.
- Documentation and archiving of all relevant documents, regulations and corresponding activities
- Follow up on Anti money laundering and Counter terror financing (AML & CTF) activities and liaise with the responsible officer in credit operations on appropriate KYC documentation and AML issues.
- Lead and carry out compliance mission for other related credit processes and produce accompanied reports.
- Participate in other assignments relating to credit operational risk (risk assessment).
- Develop and maintain a comprehensive risk register and risk matrix for the organization.
- Monitor the risk exposure of various credit processes in the company with focus on risk evaluations and ratings.
- Ability to multi task.
Requirements
- B.Sc or Higher National Diploma in any related field.
- Minimum of five years’ experience in a National MFB.
- Sound knowledge of global credit best practice, processes and procedures.
- Experience as a Credit/Loan Officer will be an added advantage
- Post graduate qualification /Professional certification will be an added advantage
- Evidence of/ demonstrate ability in these areas:
- Self-motivation to work as a Senior Risk Officer (Compliance), showing the willingness and ability to learn and improve continuously.
- Good understanding of all internal regulations (the finance company set of policies and procedures) and external regulations relating to finance companies (including but not limited to CBN,NDIC, BOFIA Act).
- Honesty, integrity and independence, also observing professional ethics when executing his/her duties.
- Ability to work with limited supervision to meet deadlines and targets while demonstrating attention to detail and accuracy.
- Ability to accurately identify problems, risks and propose adequate solutions.
- Effective written and oral communication skills including cooperation across departments while maintaining discretion, confidentiality and focus.
- Computer literacy.
Deadline: 18th September, 2019.
How to Apply
Interested and qualified candidates should forward their CV to: hr@yellownoseng.com using the Job Title “Front Desk Officer” as subject of the mail.
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