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OTP Internet Technology (9 Credit) Vacancies for a Customer Service Team Lead

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OTP Internet Technology (9 Credit) is a mobile app that provides simple, allows you to access loan at anytime, anywhere.

We are recruiting to fill the position below:

 

Job Title: Customer Service Team Lead
Location: Lagos
Job Description

  • Manage the team of customer service representatives
  • Interview potential customer service representatives.
  • Ensure proper performance management of the customer service team
  • Develop Training and Development Plans
  • Handle escalated customer complaints
  • Provide guidance and feedback to customer service representatives
  • Quality assurance
  • Ensure adequate motivation of the customer service team

Important Skills:

  • Excellent leadership and communication skills
  • Tech Savvy
  • Organised.
  • Customer focused
  • Expert product/service and job knowledge
  • Ability to deal with demanding customers and escalations
  • Creative thinking
  • Dependability
  • Clear communicator
  • Multi-tasking

Specifications

  • First Degree in a related discipline with minimum Second Class Lower Division.
  • Must have proven work experience in all existing channels of customer service
  • Must have an evidence of NYSC completion
  • Minimum Two years continuous experience in a customer service lead role in a related financial services/loan company
  • Customer service certifications is a plus
  • Team Management Experience.
  • Candidates must reside in Lagos.
  • Must be experienced in the use of CRMs

 

How to Apply
Interested and qualified candidates should send their CV to: otptechnologyhr@gmail.com using the Job Title as the subject of the mail.

 

Application Deadline 1st October, 2019.

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