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IT and Telecoms

Project Supervisor Vacancies at TTC Mobile – Abuja, Lagos and Rivers

TTC Mobile is competent Telecom Training, Digital Marketing Training, and Entrepreneurship training in Nigeria; a foremost IT & telecommunication engineering training company in Texas USA and Lagos Nigeria, with a number of IT Courses, Telecommunication Engineering Courses, Digital Marketing Courses, Entrepreneurship Courses that lead to telecommunication jobs and other kind of jobs.

We are recruiting to fill the position below:

Job Title: Project Supervisor

Locations: Abuja, Lagos, Rivers
Department: Infrastructure & Field Operations
Function: Deployment Job Grade: Outsourced
Reporting to: Head, Deployment
Travel Frequency: Yes Date: 2019

Purpose of the Job (Brief)

  • The Outside Plant (OSP) Supervisor oversees maintenance of fiber optic & civil work activities on the outside plant network. The OSP Supervisor will be involved in the day- to- day maintenance and
  • management of the outside plant, taking into consideration Customer and Local Authority organizations in the maintenance of the fiber outside plant. The role is expected to involve a significant
  • element of on-site attendance.
  • Deliverables (Maximum 5-6 key responsibilities)

Expected Key Results (Detailed KPIs)
Key Activities:

Corporate &Retail/FOS Incident Management.:

  • Corporate Customers: Restore service failures within 3 hours of its occurrence- Implementation and
  • integration of new projects and ensure all open incident tickets are closed within this time-frame.
  • Retail Customers: Restore service failures within 12 hours of its occurrence.
  • Incident Management Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents.
  • Preventive Maintenance Proactively identify, plan and execute preventive maintenance action on the fibre network.
  • Provide operational data for FTTH Network Monitoring and analysis work that feeds into the improvement of fibre break-fix MTTR.
  • Audit and collate information for the fiber outside plant network. Prepare the as-maintained documents within region/sub-region managed for the O &M Unit.

Report Management:

  • Ensure weekly support status reports are done and submitted timely for review.

FOS Activation:

  • Activate FOS Customer requests within 3 days of sign up.
  • Sign-off the Customer Feedback Form, prepare and submit post-activation report.

Demonstrate (Key competencies)
Educational Qualifications & Functional Skills:

  • Academic: University Degree in Telecoms, Engineering or Applied Sciences.

Functional Skills:

  • Proven track records of maintenance and management of metro and/or long distance fibre optic infrastructure.
  • Sound knowledge of telecom industry best practices, norms and technical requirements with regard to fibre & civil work maintenance.
  • Familiarity with the requirements of Health & Safety legislation in Nigeria.
  • Experience in civil works supervision & quality control.
  • Experience in processing ROW License with Local Authorities/State Regulatory Agencies.
  • User experience for Microsoft Office Tools including a good working knowledge of Microsoft Project.
  • User experience for Visio/AutoCAD/GIS tools is desired.
  • Excellent communication skills.
  • FTTx and/or P2P fibre deployment and maintenance experience are distinct advantages i.e. fibre termination using fusion splice machines, testing & analyzing fibre links with OTDR and
  • Light Source/Power Meters (LSPM), identifying fibre cores with VFLs.
  • Capable of understanding fibre network architectures, designs & splice plans.
  • An inherent culture of documenting concise and accurate “As-Is” status of network elements and splice configuration, in a consistent manner.
  • Ability to solve complex problems in the shortest available time using honed analytical skills.
  • Good interpersonal skills with customers, vendors, team members and local community.

Work Experience:

  • At least 2 years in telecommunications industry, with experience in Fiber network deployments. and outside plant maintenance.
  • Specific Knowledge of Civil Works planning applications with Nigerian Local Authorities.

Other Requirements:

  • Customer Focus
  • Tech savvy
  • Bias for Action
  • Result Oriented
  • Highly innovative
  • Ability to optimize work processes
  • Resilience
  • Self Development
  • Nimble Learning

Dimensions:

  • Financial Dimensions:
  • Budget:
  • PO Approval:

Other Dimensions:

  • No. of vendors: NIL
  • No. of direct reports:

Impact of position
Impact on customers (Please select one of the options below):

  • Type of customers Mainly Internal Mainly External Internal & External

Method of Application
Interested and qualified candidates should send their CV to: vacancy@ttcmobileworld.com using the Job title as the subject of the mail.

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