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Recruitment / Consulting

Job for Customer Service Representative at Phyatex International

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Phyatex International provides consulting, training and recruitment services to organisations. We access the employment needs of our clients and provide solution.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos

Job Description

  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Act as the company gatekeeper.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.

Deadline: 31st December, 2019.

How to Apply

Interested and qualified candidates should forward their Applications to: careers@phyatexintl.com.ng with the “Job Title” as subject of the email.

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