IT and Telecoms

Online Customer Support Officer Job Vacancy in a Leading IT Firm

CGIT Consults – Our client, a leading IT Firm is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Online Customer Support Officer

Location: V.I, Lagos
Job Type: Full Time
Job Field: Customer Care
Slot: 30 Openings

Job Description

  • The Online Customer Support Officer will manage interactions with customers through the company’s digital channels
  • S/he will also receive and process customers’ online orders as well as respond to customers’ queries and complaints.

Key Responsibilities

  • Manage customer engagement for all social media platform
  • Receive online orders, process orders and ensure the items are delivered to the customers
  • Communicates orders to the operations team for delivery
  • Prepare daily sales report and submit to the Online Team Lead
  • Ensures customer satisfaction at all times
  • Resolve customers’ complaints
  • Responds to customers enquiries via website or social media with approval from the Business Director
  • Create and post content and videos on the social media platforms
  • Manages and resolves client complaints
  • Follow up on customers to get feedback post service delivery
  • Other tasks as assigned.

Educational Qualification:

  • HND or B.Sc in any related discipline


  • 1-3 years’ experience in direct sales, digital marketing or customer service
  • Experience in the retail industry is a plus

Skills and Abilities:

  • Digital marketing skills
  • Highly analytical with a drive for numbers
  • Good networking, prospecting and closing skills
  • High level of professionalism
  • Result-oriented team player with exceptional motivation and interpersonal skills.
  • Relationship management skills and openness to feedback
  • Excellent selling, communication and negotiation skills
  • Good written and verbal communication skills
  • Able to work in a fast pace environment
  • High proficiency in MS Office Suite
  • Must be able to prepare management reports and correspondence
  • Good initiative, time and stress management skills.

Renumeration/Work Conditions

  • May be required to work overtime
  • Job Type: Full time
  • Renumeration: N90,000 monthly and other benefits.

Deadline: 11th November, 2019.

How to Apply

Interested and qualified candidates should send their CV & Cover Letter to: using the Job Title as the subject of the mail.

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