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International / Multinational

Female Information Technology / Customer Service Officer Job at Tybitx Services International Limited

Tybitx Services International Limited is duly registered with the Nigerian Corporate Affairs Commission, possesses Department of Petroleum Resources (DPR) permits in the provision of Recruitment services/manpower supply & management and Training/manpower development for the oil and gas industries.

We are recruiting to fill the position below:

Job Title: Female Information Technology / Customer Service Officer

Location: Maryland, Lagos

Job Description

  • We are looking for a female Information Technology / Customer Service Officer with good I.T knowledge and excellent Client / Customer service skills.

Job Responsibilities

  • Make use of various computer applications / software to promote company products
  • Direct customers to online resources
  • Create and maintain reports about customer interactions
  • Answer customer inquiries via phone, email, and in-person
  • Open and maintain customer accounts by recording account information
  • Display company’s products on the company’s website and various social media platforms.
  • Make transactions on dedicated online sale and marketing platforms.
  • Conduct online market surveys on products and items and also contact clients and customers for transaction.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Manage large amounts of incoming calls
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Utilize computer technology to handle high call volumes
  • Compile reports on overall customer satisfaction
  • Handle changes in policies or renewals

Job Requirements

  • Must be HND / B.Sc qualified in Computer Science, Client / Customer Service and other relevant courses
  • Must have previous experience similar role
  • Must not be less than 22 years of age
  • Must have I.T Skills and be computer savvy
  • Must be familiar with CRM systems and practices
  • Proven customer support experience
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • Customer orientation and ability to adapt / respond to different types of characters
  • Ability to work under pressure and also take responsibilities.
  • Organisational and problem solving skills
  • Patience, people oriented and must be ready to pay attention to details.
  • Product and market knowledge skills
  • Candidates must reside around Maryland, Ikeja, Yaba, Gbagada, Ojota/ Ketu, Shomolu / Bariga axis.

 

How to Apply
Interested and qualified candidates should forward their CV to: recruitment@tybitx.com and use the “Job Title” as the subject of the email.

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