Job for a Floor Manager in a Luxury Bar and Lounge Industry

Smart Partners Consulting Limited – Our client, a luxury bar and lounge in Lagos Island Nigeria needs a suitably qualified candidate to fill the position below:

Job Title: Floor Manager

Location: Lagos island

Job Responsibilities

  • Analyze the sales figures and also predict the volume of future sales in order to maximize profits.
  • Ensure that all customers receive service properly.
  • Record sales figures and analyse data and forward planning.
  • Training new hospitality staff on the establishment’s policies and procedures
  • Conduct appraisals and review the performance of the staff.
  • Responsible for safety procedures are followed on floor.
  • Monitoring financial results based on key performance indicators
  • Resolving customer complaints using conflict resolution skills
  • Inspect guest areas for cleanliness and deploy custodial staff as necessary.
  • Establishing a good rapport with first-time guests leads them to become loyal patrons.
  • Monitor the amount of revenue generated by the establishment on a daily basis.
  • Identify and Resolve Urgent, legal and security issues.

Requirements

  • Minimum of 5 years proven experience as a floor manager or Hotel/Restaurant manager
  • Exhibiting leadership ability
  • Booking and checking in guests
  • Proficient user of Microsoft Office- Excel and PowerPoint
  • Reservation management software.
  • Ability to manage personnel and meet financial targets
  • Guest-oriented and service-minded
  • Culinary School Diploma or Degree in Food Service Management or related field.

Deadline: 25th January, 2020.

Method of Application
Interested and qualified candidates should send their detailed CV in MS word version to: talent@smartpartnersng.com using the “Job Title” as the subject of the email.