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Job for Graduate Junior Product Associate at Fenix International

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Fenix International is a next-generation energy company. Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.17 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers.

We are recruiting to fill the position of:

Job Title: Junior Product Associate

Location: Victoria Island, Lagos
Job Type: Full Time

Job Objective

  • Fenix ​​International is looking for a dynamic, motivated and disciplined person with a passion for entrepreneurship, renewable energies and financial inclusion to join the team in Nigeria.
  • Reporting to the Product Associate and dotted reporting to the Head of Product, Fenix ​​Nigeria, the Junior Product Associate will mainly ensure the documentation and resolution of product related technical problems, field research of a dynamic start-up that evolves at the borders of renewable energy and payment technologies.

Exhibit a Scope of Duties
Duties: This is in non-exhaustive list, which will be subject to change from time to time

  • Support the department in assisting Service Centers and Customer Service Units in problem solving (high-level technical Support) in conjunction with the Solar Home Systems engineering team based in Kampala (Uganda).
  • Assist the Product department in carrying out field studies on the product ranges and user behaviour.
  • Assist the Product department in the monitoring of key indicators during the launches of the new products.
  • Prepare detailed Product related reports as required by the Product Associate and Head of Product.
  • Support the department in gathering training materials to conduct training on Products and 1st level Technical problem solving for operational agents (SCAs, FTLs and FPCs).
  • Ensure regular updates of training materials, operating procedures, training guides and technical documents related to the Solar Home Systems.

Details
Technical:

  • Must have a strong interest in understanding product ideation and development processes.
  • Must be willing to learn, especially in the areas of identifying technical failures on our products by utilizing information from various sources (Service Center, Sales teams, Call center)
  • Actively listen and document customer recommendations on product evolution.
  • Prepare periodic product-related reports for key stakeholders.
  • Provide basic level technical support to key stakeholders.

Training:

  • Regularly update/document FAQs and other knowledge materials based on newly identified product issues including post product launch challenges.

Desired Skills and Experience

  • Experience with Tableau, SQL or other visualization or data management tools
  • Good command of English
  • 1-2 years experience in a Product Department
  • A First Degree

Required Skills & Experience:

  • Good MS Office skills (Word, Excel, PowerPoint)
  • Good analytical skills
  • Strong commitment to serving the needs and improving the quality of life of rural households in Nigeria
  • Ability to collaborate with multidisciplinary and diverse teams
  • Proficiency in English (written and spoken)

Diversity and Integration:

  • At Fenix, we know that the diversity of origins, experiences, cultures and thoughts is crucial for building a competitive business and a supportive workplace generating innovative ideas that change the lives of our customers. We particularly encourage Nigeria nationals to apply.

 

How to Apply
Interested and qualified candidates should:
Click here to apply online

To Apply

  • To apply please send a CV and a cover letter answering the following questions:
  • Why do you want to work for Fenix?
  • What leadership and/or entrepreneurial experience will you bring to Fenix in this role?
  • What is your vision for Fenix’s Commercial Strategy across your state?
  • What will make Fenix’s commercial strategy unique 5 years from now if you were in this role?



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