Job Vacancies at mDoc Healthcare, 2nd January, 2020

Job Title: Intake Coordinator

Location: Lagos

The position

• In this position, you will be a part of the team cohort supporting members to enroll into the program, as well as facilitate fulfillment of their specific care needs. Here you will often be the first point of contact for mDoc.
• Your work will frequently be hub and field-based, extending out in the surrounding neighborhood and community, but there will also be a large virtual component as well.
• You will be expected to follow standardized guidelines for managing incoming and outgoing communications while personalizing the support at the same time.
• Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members. Providing optimal member-centred care and experience is of critical importance to mDoc so we are looking for people who embody this in mind and action.
• You must be data-driven or willing to be data-driven such that you are looking constantly at your member needs, responding to them and also looking at population-level data and coming up with ideas on how to drive continued engagement and adherence.
• We are looking for risk-takers with a LOT of initiative who are willing to learn and grow with and add value to a startup company that wants to help people
• improve their health and wellness. You must be someone who is comfortable with technology.

Responsibilities

• Welcoming members to the program.
• Facilitating upload, completion of all enrollment paperwork and entering it digitally if necessary as well as moving it along in the process flow.
• Verifying medical insurance coverage and benefits for each patient.
• Scheduling appointments for consultations, tests as needed..
• Answering phone and email inquiries.
• Addressing any member complaints or concerns and escalating.
• Performing clerical work, such as filing, copying, or faxing.
• Research and compile needed clinical resources.
• Support marketing and sales initiatives as subject matter expert.
• Review data constantly and provide feedback within expected time frames on improvements or support
• Be based in Lagos
• Be required to use technology for a majority of the work.

Requirements

• Nursing degree required.
• Master’s degree or relevant qualification in social services or health-related field preferred (nursing/midwifery, psychology, counseling, health education, exercise science, nutrition and dietetics, etc.) preferred but not required
• Strong affinity for customer service. Excellent organizational and time-management skills.
• Excellent verbal and written communication skills
• Ability to support, communicate, and teach the unique culture and values of mDoc
• Technology savvy and enthusiastic adopter of work and personal tools. Must be comfortable with assisting others in using technology and working remotely
• Passion for improving health care experience, outcomes and costs
• Interest in reviewing and responding to patient and population health data
• Fluency in English required.
• Strong communication and “person-centred” skills

Job Title: Project Associate

Location: Lagos

Job Descriptions

• In this role, you will be responsible for supporting the project implementation and business development teams as well as the Administrative/Finance/Contract teams, by providing support to the ongoing RICOM3 project, helping to drive project implementation.
• In this position, you will be a part of the team cohort supporting members to enroll into the program, as well as facilitate fulfillment of their specific care needs.
• Your work will frequently be hub and field-based, extending out in the surrounding neighborhood and community but there will also be a large virtual component as well.

The Position

• The Project Associate will be responsible for helping to drive and manage a set of processes which result in achieving robust and sustainable services for women of reproductive age. This will include a full range of programmatic, technical and administrative processes that support procurement, planning, contracting, oversight and evaluation. The Project Associate will report to the Project Director and work closely with the internal and consortium teams, and patients and staff of different health facilities.
• Research project development needs as necessary.
• Provide project administration/backstopping and program management support, including organizing logistics for and attending meetings, preparing and disseminating meeting notes, developing information materials, providing document/knowledge management, and reviewing expense reports from staff.
• Work closely with the PD, facility staff, coaches and members to ensure optimal personcentred engagement and service delivery.
• Assist with reports, documents and different forms of media output.
• Support proposal development efforts by providing report summaries, drafting inputs, and creating graphics, tables, and charts;
• Assist with recruiting efforts using ECODIT’s online talent management database, screening and contacting potential candidates, and editing/formatting CVs; and Be based in Lagos
• Work on other duties, as assigned.

Requirements

• Master’s degree preferred.
• Excellent research and analytical abilities and quantitative skills;
• Strong written and oral communication skills in English;
• High levels of organization and attention to detail;
• Sound judgment and initiative and strong work ethic;
• Ability to multi-task and function in an ever-changing, fast paced startup environment;
• Ability to work independently in a flexible small-business environment;
• Proficiency in using Microsoft Office, particularly Outlook, Word, Excel, and PowerPoint;
• Comfort and/or interest in learning how to use technology for project management a
• Strong affinity for customer service.
• Excellent organizational and time-management skills.
• Ability to support, communicate, and teach the unique culture and values of mDoc