Categories
Manufacturing / FMCG / Industrial

Ongoing Recruitment at Protege Management, 16th January, 2020

Protégé Management – Our client, a reputable FMCG firm is currently recruiting suitably qualified candidate to fill the position below:

Job Title: Brand & Marketing Representative

Location: Uyo
Department: Sales and Marketing

Summary

  • We are looking to hire a Branding & Marketing Representative to plan, develop, and implement marketing strategies to increase the organisation brand equity and overall performance, which includes print, web, and social media campaigns.

Duties and Responsibilities

  • Creating a brand plan and brand strategy and ensuring all aspects of the product or companies marketing and activities align with the ethos and goals of the brand.
  • Sourcing suppliers and products that fit with the context of the brand.
  • Creating an enduring brand message that results in increased sales, brand loyalty and improving market share.
  • Championing the brand internally making sure all elements of the company understand the brand and its goals.
  • Working closely with all parts of the company to ensure the commercial goals of the brand are met.
  • Realistic forecasting of sales and volume for the brand ensuring all parts of the company are geared accordingly.
  • Managing external agencies and ensuring marketing budgets are met.
  • Seek out new marketing opportunities that fit with the brand and maximizing all opportunities for growth.
  • Combine marketing and social media management skills to architect and enhance company social media presence, including interacting with customers, promoting brand-focused interactive and engaging content, and expanding opportunities for revenue.
  • Creating marketing and social media campaigns and strategies, including budget planning, content ideation, and implementation schedules.
  • Ensuring brand consistency in marketing and social media messages by working with various department members, including advertising, product development, and brand management
  • Collecting customer data and analyses interactions and visits, also using this information to create comprehensive reports and improve future marketing strategies and campaigns
  • Reporting progress to senior marketing management
  • Growing and expanding company social media presence into new social media platforms, while increasing the company’s presence on existing platforms including Facebook, LinkedIn, Twitter, and Instagram
  • Researching and monitoring activities of company competitors
  • Creating and distributing engaging written or graphic content in the form of e-newsletters, web page and blog content, or social media messages

Requirements and Qualifications

  • Degree in Communications, Marketing, Business Management or similar relevant field
  • Previous experience working as a brand representative
  • Hands-on commercial experience and a passionate approach to marketing.
  • 5 years of experience with Social Media Management
  • Data Collection and Analysis skill
  • Strong Verbal and Written Communication Skills
  • Knowledge of Graphic Design is an added advantage
  • Critical thinker and problem-solving skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills

Job Title: English / Turkish Language Translator

Location: Uyo
Department: HR

Summary

  • We are looking for a Translator to interpret written and audio pieces in English/Turkish language, making sure to maintain their original meaning, format and tone.

Job Description & Responsibilities

  • Ensuring translated texts conveys original meaning and tone.
  • Convert text and audio recordings in English and Turkish language.
  • Ensure translated content conveys original meaning and tone.
  • Follow up with internal team members and clients to ensure translation meets their needs.
  • Edit content with an eye toward maintaining its original format.

Requirements and Qualifications

  • Proven work experience as a Translator, Interpreter or similar role
  • B.Sc./HND in related field
  • Fluency in English and Turkish language in addition to your native language
  • Excellent proofreading skills with the ability to identify grammar, spelling and punctuation errors
  • Familiarity with translation software
  • Time-management skills
  • Additional certification in Linguistics is a plus

 

Job Title: Corporate Services Coordinator

Location: Uyo
Department: Sales

Summary

  • We are looking for a dynamic, enthusiastic, reliable and responsible Corporate Services Coordinator who will be responsible for providing key business support and administration to the organisation team.

Job Description & Responsibilities

  • Develop, monitor, and evaluate the work plans and performance of team members.
  • Oversee day-to-day operational administration.
  • Oversee general office operational requirements in response to organizational changes.
  • Other duties as appointed by the Executive.
  • Lead responsibility and line management of all corporate services staff.
  • Developing and managing standardized administrative processes, including communications, documents, for consistency in external communications.
  • Coordinating office processes and procedures to ensure organizational and operational effectiveness and efficiency.
  • Accountable for the proper procurement, management, and disposal of Admin related assets and facilities of the Company.
  • Ensures that there is maximum availability of the Company’s resources to staff for the effective execution of their jobs.

Requirements and Qualifications

  • Relevant qualifications in Business Administration, or related field.
  • At least 5 years of experience from roles within Admin.
  • Excellent written and spoken English and little knowledge of French.
  • Self-motivated and independent.
  • Strong governance, administrative, and organizational skills, fully proficient in the use of Microsoft Office Suite.
  • Demonstrated experience in office administrative practices and procedures, inclusive of problem solving and adaptability.
  • Demonstrated ability to contribute to a team in a professional and collaborative manner.
  • Demonstrated a high level of communication and interpersonal skills, including people. management, and liaising and consulting with internal and external stakeholders.
  • Demonstrated a high level of confidentiality, tact, discretion, and initiative.
  • Excellent organizational skills including the ability to determine priorities, attention to detail and meet regular deadlines.

 

Job Title: Female Customer Services Representative

Location: Uyo
Department: Sales

Summary

  • We are looking to hire a Customer Service Representative to help customers with complaints and questions, give customers information about the organisation products, take orders, and process returns.

Job Description & Responsibilities

  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Contribute to team effort by accomplishing related results as needed.
  • Manage incoming calls
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/team sales targets and call handling quotas.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Go the extra mile to engage customers.
  • Resolve customer complaints via phone, email, mail or social media.
  • Use telephones to reach out to customers and verify account information.
  • Assist with placement of orders, refunds, or exchanges.
  • Utilize computer technology to handle high call volumes.
  • Work with sales & marketing manager to ensure proper customer service is being delivered.
  • Compile reports on overall customer satisfaction.
  • Handle changes in policies or renewals.

Requirements and Qualifications

  • Proven customer service experience
  • B.Sc./HND in Business Administration, English, Linguistics, Communication or related field.
  • At least 5 years of experience from roles within customer services.
  • Active listening skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively.
  • Product Knowledge
  • Resolving Conflict
  • Patience
  • Positive Attitude
  • Attention to detail
  • People-oriented
  • Organizational skills
  • Ability to work under pressure
  • Computer Skills

Deadline: 28th January, 2020.

How to Apply
Interested and qualified candidates should send their CV to: jobs@protegemanagement.com.ng copy protegemanagement@outlook.com using the “Job title” as the subject of the email.

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