Ongoing Recruitment at the North East Regional Initiative (NERI) Nigeria, 8th January, 2020

Job Title: Guesthouse Manager

Location: Borno

Position Summary

• The Guesthouse Manager will be responsible for the operation of Creative’s guesthouse in Maiduguri town, which hosts periodic USAID and Creative staff members, as well as other NGOs or partners working in the area. Female candidates with relevant experience are strongly advised to apply.

Reporting & Supervision:

• The Guesthouse Manager will report to the Administrative Manager based in Abuja.
• The Guesthouse Manager will directly supervise the guesthouse support staff (cleaner, guards, drivers and service providers etc.).
• The Guesthouse Manager collaborates closely with USAID Regional Security Officer (RSO) & staff to coordinate USG personnel visits to Maiduguri.

Primary Responsibilities and Deliverables
Primary responsibilities include but are not limited to the following:

• Management of the USAID guesthouse to include Logistics, Administration, Financial accounting and reporting.
• Directly manage and supervise a team of support staff (i.e. receptionist, housekeepers, handy man and laundry man.)
• Daily inspections and accounting for staffing, including staff attendance and compliance of their duties and responsibilities with efficient reporting of staff activity.
• Direct and manage external service provider/vendors hired to perform duties at the GH,
• liaise with all departments in NLCB program and visiting guests to manage GH reservations and payments for accommodation services working in close coordination with the GH receptionist. Process includes efficient book keeping practices and provision of monthly utilization reports
• Manage and direct repairs and maintenance of all aspects of the guesthouse including regular garden maintenance, plumbing, DSAT connectivity, laundry collection service and delivery, cleaning and maintenance of GH and air conditioning units, and that cleaning is performed on all rooms and confines of the GH.
• Provide the GH logistic support services by; Ensuring all NLCB operational policies are followed and compliant at all times; maintaining inventory and coordinating compliance with project and donor policies, support all logistic requirements, office operations and procedures, efficiently manage the filing systems and supply requisitions (stationery, utility payments and petty cash etc.)
• Deliver basic security briefings to any and all guests (prepared by the NLCB security Officer) and ensure that all guests sign the “waiver of liability” contained within the GH Guide upon arrival.
• Ensure communication on details of all guests and vehicles visiting the guest house to the security supervisor onsite prior to their arrival to ensure safe access. And by doing so ensure that no unannounced guests or visitors gain access to the establishment, regardless of their rank, title or organization.
• Ensure that all guests comply with the Guesthouse rules and regulations including the “Guesthouse Guide” at all times and document any non-compliance with Organization SMT and Administrative Manager as soon as noted.
• Ensure the facility is always in good working condition and endeavor to fix or facilitate repairs in good time. this includes regular maintenance of equipment and assets within the Guest house
• Co-ordination and maintenance of systems related to Housekeeping.
• Any and all duties as directed by the Abuja Administration Manager or the Operations Manager.

 Required Skills & Qualifications

• University degree in Business / Administrative Management or equivalent is required.
• 3 years relevant experience in Administrative and Operational management and 2+years supervisory role.
• At least 5 years of general work experience is required.
• Must be able to multitask in an efficient manner
• Prior experience with international development organizations a plus.
• Strong interpersonal skills and ability to work with culturally and geographically diverse staff, fostering overall good dynamics within and between teams.
• Familiarity with policies and procedures in regard to financial management, financial reporting, procurement processes in international organizations is a plus.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Fluency in oral and written communication skills; particularly in English language and any language spoken in North East Nigeria is required.

Job Title: STTA Reporting Officer

Location: Abuja

Position Summary

• The STTA Reporting Officer is responsible for telling the story of the NLCB program to distinct audiences through the development of compelling communication products.
• S / he will oversee the production of activity monitoring reports, weekly, quarterly, annual and impact reports, success stories and snapshots.
• Through close interaction with the activity management teams located across Northeastern Nigeria, the STTA Reporting Officer will enhance NLCB’s ability to understand how its small community-based grants contribute to the larger goal of denying and undermining violent extremist groups in North East Nigeria.
• This position will be based at the head office, located in Abuja, with program activities expected to be carried out in the Northeastern states. Travel is expected.

Reporting & Supervision:

• The STTA Reporting Officer reports to the Nigerian Program Manager–based in Abuja.

Primary Responsibilities and Deliverables
Primary responsibilities include but are not limited to the following:

Administration:

• In coordination with senior management and with input from Creative HQ Communications, develops an annual communications plan that includes goals, identification of key audiences, channels and outputs.
• Under the supervision of the Monitoring, Evaluation and Learning Specialist, coordinates meetings at least once a week with monitoring, evaluation and reporting team in the field offices to define reporting priorities and set timelines for submission.
• Monitor and report on routine program activities and scheduled program events, recording summaries in Activity Notes captured in the OTI Web-based Database.
• Work with Program, M&E and Grants teams to create and maintain project trackers.
• Attend focus groups to derive lessons learned and success stories to inform future project activities.
• Assist in the development of activity ideas based on information collected in the field, lessons-learned from previous activities, and changes in the political and economic environment.
• Ensure that reports are in accordance with project communications plans and support project objectives.
• Any other duties suitable to task and commensurate with ability.

Content Production & Dissemination:

• Designs and produces communication materials as needed for project activities, including newsletters, press releases and media briefings.
• Takes a lead role in editing the weekly, quarterly and annual report, coordinating reporting from all field offices.
• Develop story ideas based on NLCB activities, interview relevant individuals and produce compelling stories that demonstrate innovation, change, resilience and / or success.
• Identify and manage contractors and / or consultants, such as photographers, videographers and agencies, required to tell NLCB’s story.
• Ensures effective dissemination and distribution of the program’s media products using various approved medium.
• Oversees the execution of integrated communications strategies and campaigns that elevate engagement and awareness among target audiences online and offline.
• In coordination with the Program team, write up to two Project Snapshots per month, according to USAID guidelines and USAID / OTI Country Representative direction.

Brand Management:

• Oversees the branding and marking plan for NLCB and works with staff to ensure compliance by the project and appropriate guidance to partners.
• Ensures that all Graphic Design, Photography and Videography activities are in compliance with Creative and USAID’s standards and guidelines.

Required Skills & Qualifications

• University degree in Political Science, International Affairs, English, Communication, or other related Social Sciences field is required.
• Four years’ work of general experience with 2 years of experience in a related field is required.
• Self-starter with a creative mind who can work with a results-oriented team;
• Strong editing skills, as well as being able to discern broader subject-matter problems.
• Proven writing and editing skills in English with an ability to convey complex ideas in a clear, direct and lively style is required.
• Prior experience with USAID or US Government-funded projects is highly desirable.
• Problem solving, stress management and time management Skills are required.
• Knowledge of social media management and analytics, and multimedia technologies required.
• Proficient at using Microsoft office software: MS Word, Excel, PowerPoint, Outlook, etc.
• Prior experience producing and editing photo, video, web contents preferred.
• Excellent record-keeping and documentation skills are required.
• Experience of working in a conflict environment is a plus.
• Written and spoken fluency in English is required.
• Fluency in one or more of the local state languages in the North-Eastern part of Nigeria is preferable.

Job Title: STTA Note Taker

Location: Abuja

Position Summary

• The STTA Note Taker is responsible for taking accurate, complete, legible notes during any NLCB program activity or review session and will submit a comprehensive report at the end of each day’s activity.

Reporting & Supervision:

• The STTA Note Taker will report to the activity facilitator(s) and the Operations Manager.

Primary Responsibilities and Deliverables
Primary responsibilities include but are not limited to the following:

• Arrives at the event before the start time.
• Takes accurate notes on the content of discussion (material/audio/video), questions and feedbacks / action points during each session.
• Ensures that notes taken are clear, neat, well organized, descriptive of information provided, and free of spelling and grammatical errors.
• Remains physically and mentally alert and attentive during notetaking; refrains from providing advice, interjections, and / or personal opinions, either verbally or within the text of notes taken.
• Ensures that all related information / discussions remains confidential and is provided solely to the intended recipient / reporting supervisor
• Submit daily notes to the reporting supervisor
• Submit a detailed / complied typed-report after the three days’ session

Required Skills & Qualifications

• A minimum Diploma certificate is required
• Two years’ work experience in a related field is required.
• Written and spoken fluency in English is required
• Ability to write clearly and legibly and follow routine verbal instructions.
• Excellent documentation and reporting skills are required, especially Knowledge of principles, procedures, and techniques for the taking of competent classroom notes
• Thorough knowledge of spelling, grammar, punctuation, and syntax
• Multi-tasking with positive attitude is required.
• Highly developed verbal communication and interpersonal skills are required
• Flexibility and ability to work in busy environment.
• Demonstrated ability to maintain confidentiality.