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Fresh Vacancies at IO Furniture Limited

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IO Furniture Limited is a full-service interior design and manufacturing company characterized by our uncompromising quality and innovative design solutions. With innovation, functionality, and style at the heart and soul of our company, we deliver perfection consistently.

We are recruiting to fill the positon below:

Job Title: Customer Service Manager

Location: Lagos

Key Roles & Responsibilities

  • Enhance Customer Service and Sales staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
  • To serve as the primary point of contact for clients from design and project execution to, attending to client meetings and making presentation as may be required.
  • Monitor and remain current on industry trends, market activities, and competitors.
  • Prepare departmental sales performance reports by collecting, analyzing, and summarizing information from other members of the Customer Service and Sales Department
  • Sell furniture products by establishing contact and developing relationships with prospects; recommending solutions.
  • Maintain relationships with clients by providing support, information, and guidance.
  • Make presentations to clients on the company’s product and services to facilitate the closure of sales
  • Drive the organization’s Net Promoter Score (NPS) and  ensure existing clients recommend to others
  • Implement a culture of First Call resolution across the department
  • Identify new markets by creating new opportunities using demographics and psychographics. Leverage other sectors in creating promos etc.
  • Ensure timely Delivery and confirmation processes with transparency and simplicity
  • Support great customer experience and tools for engagement/culture audit – support must be available to customers across multiple channels in a timely manner
  • Obtain and articulate clients’ brief and assist them in identifying the solution they require.
  • Ensure that clients’ are provided with weekly updates on their project or order
  • Ensure that clients complaints are resolved on time
  • Ensure that email and telephone enquiries are responded to promptly within 24 hours
  • Ensure that quotations, tenders and job orders are accurately compiled before being sent to the clients.
  • Daily showroom walkthrough to attach price tags to all items.
  • Coordinate the update of  departmental documentations  regularly as  assigned
  • Update  showroom stock movement records daily
  • Coordinate the  daily preparation of  activity reports on the following; Sales closure,
  • Number of unconfirmed orders converted to sales
  • Growth of  customers’ database,
  • Walk-in clients: Prioritised and segmented by order value
  • Number of online enquiries received and attended to
  • Customer complaints received and resolved daily
  • Visit clients’ sites as may be required (before commencement of project , during installation and after installation for resolution and sign off)

Key Accountabilities

  • To deliver and maintain an efficient, proactive customer service department to drive sales revenue.
  • Identifies business opportunities by identifying  prospects and evaluating their position in the industry; researching and analyzing sales options.
  • To drive sales and achieve revenue target by engaging both new and existing customers. These will include visitors to the showroom, email enquiries, in bound telephone enquiries and enquiries via the Company website.
  • To generate more business opportunities for the company by engaging with prospective clients and doing the same with present clients in order to secure repeat business and referrals.
  • To develop and maintain an in-depth knowledge of the company’s products and services; and have the ability to engage and advise clients on their furniture requirements and to resolve any customer complaints.
  • Demonstrate a proven ability to network to deliver Business results.
  • Internal Process: Team to achieve zero for all documentations (Job order, drawing quotes briefs etc.
  • External Process (Customer experience/Csat): Team to provide First call resolution (FCR) within 24 hours of receipt of call, email etc. Team to achieve NPS (9-10), Mystery shopping rating for customer experience (4 – 5)
  • Time Management: Meet project timeliness and sign offs with both internal and external stakeholders

Qualification (Education & Trainings)

  • First Degree from a recognized University
  • MBA or MSc will provide an added advantage
  • Customer Relationship Management system
  • Enterprise Resource Planning

Skills & Competencies
Generic:

  • Oral and written communication skills
  • Problem-solving and Innovative  skills
  • Proven Supervisory skills
  • Ability to Multitask
  • Ability to coordinate a team
  • Ability to work independently
  • Ability to be proactive and deliver results
  • Integrity/Discipline
  • Excellent interpersonal skills
  • Strong negotiation skills
  • Strong analytic skills
  • Attention to details

Technical:

  • Sound knowledge of the Company’s products and services
  • Project Management Skills
  • Excellent Presentation skills
  • Administrative Skills
  • Proficiency in the Microsoft Package
  • Good understanding of the use of Social Media
  • Networking skills

Experience:

  • Minimum of 5 years’ experience in a Customer service and sales oriented role.
  • Minimum of 2-3years in a Supervisory role

 

Job Title: Customer Service Representative

Location: Lagos

Job Summary

  • To drive sales and achieve revenue target by engaging both new and existing customers
  • These customers will include visitors to the showroom, email enquiries, in bound telephone enquiries and enquiries via the Company website.
  • To generate more business opportunities for the company through engaging with prospective clients and doing the same with present clients in order to secure repeat business and referrals.
  • To develop and maintain an in-depth knowledge of the company’s products and services; and have the ability to engage and advise clients on their furniture requirements and to resolve any customer complaints.
  • Demonstrate a proven ability to network to deliver business results.

Core Working Relationships:

  • Walk-in Clients
  • Existing Clients
  • Prospects
  • Interior Designers
  • Technical Department
  • Logistics / Procurement Department
  • Accounts Department.

Task Complexities:

  • Greet and welcome customers to the showroom.
  • Respond to Clients’ enquiries in a professional and knowledgeable manner.
  • Identify business opportunities by identifying prospects, profiles them and identify appropriate product solution for them.
  • Sell products by establishing contact and developing relationships with prospects; recommending solutions.
  • Maintain relationships with clients by providing support, information, and guidance.
  • Make presentations to clients on the company’s product and services to facilitate the closure of sales.
  • Obtain and articulate clients’ brief and assist them in identifying the solution they require.
  • Provide clients’ with weekly update on their project or order.
  • Ensure that clients complaints are resolved on time
  • Ensure that email and telephone enquiries are responded to promptly within 24 hours.
  • Prepare accurate quotations, tenders and job orders.
  • Daily showroom walkthrough to attach price tags to all items.
  • Update departmental documentations regularly as assigned
  • Update showroom stock movement records daily
  • Prepare daily activity reports on the following;
    • Sales closure,
    • Number of unconfirmed orders converted to sales
    • Growth of customers’ database,
    • Walk-in clients: Prioritized and segmented by order value
    • Number of online enquiries received and attended to
    • Customer complaints received and resolved daily
  • Visit clients’ sites as may be required (before commencement of project , during installation and after installation for resolution and sign off).

Key Job Attributes
Generic:

  • Oral and written communication skills
  • Problem-solving, creativity
  • Ability to Multitask
  • Ability to work with a team
  • Ability to work independently
  • Ability to be proactive and deliver results
  • Integrity/Discipline
  • Excellent interpersonal skills
  • Strong negotiation skills.

Technical:

  • Administrative Skills
  • Project management Skills
  • Sound knowledge of the Company’s products and services
  • Proficiency in the Microsoft Package
  • Good understanding of the use of Social Media
  • Networking skills.

Education & Experience
Education:

  • First Degree from a recognized University
  • MBA or M.Sc will provide an added advantage

Experience:

  • Minimum of 5 years experience in a Customer service and sales oriented role.

 

Job Title: Head, Finance

Location: Lagos

Job Summary

  • General Business
  • Finance Administration
  • Budgeting / Forecasting & Reporting
  • Asset Management
  • Regulation & Statutory Compliance
  • People Management

Core Working Relationships:

  • Sales Operation
  • Technical Team
  • Production Team
  • Logistics / Procurement Team
  • Finance Team
  • Board
  • Management Team.

Task Complexities
General Business:

  • Oversee the smooth and efficient running of the Finance Dept.
  • Ensure compliance with statutory authority, audit requirements and relevant
  • Accounting Standard
  • Maintain integrity of Accounting system (software), ensuring it remains effective and operational at all times.
  • Ensure all taxation requirements are complied with at all times by designing and implementing efficient Tax Management Strategy.
  • Establishing and maintaining cordial relationship that will be of immense benefit to the company with bankers/financiers.
  • Designing and implementing all necessary Policies and Procedures to ensure standardized flow of works and transactions.
  • Involves in Planning and Execution of Financial goal and being abreast of development in FX market for ultimate benefit of the company.
  • Reviewing of Government policy with their respective impact on the business and supporting other department in moving the business forward.

Finance Administration:

  • Ensuring monthly reconciliation of all ledgers and sub-ledgers.
  • Analyzing the business performance/results, providing feedback to Senior Management.
  • Tracking and monitoring revenue/cost for accuracy, verifying it against sub ledger report on a monthly basis.
  • Ensuring that revenue and Cost are allocated correctly, taking corrective action where inconsistencies arise.
  • Ensuring monthly accruals are adjusted to meet demands of the business.
  • Negotiating competitive rates with insurers and in conjunction with relevant personnel tracking, monitoring as well as managing insurance claims.
  • Ensuring that debtors are monitored and collections are consistent with set company time frames.
  • In conjunction with Directors sourcing and identifying financial providers.
  • Collating all relevant information to produce end of year statutory accounts for the company.
  • Ensuring that end-of-year statutory accounts and report are finalized by specified date and presented to Directors for review.
  • Managing Petty Cash payments and re-imbursement system.
  • Ensuring timely stock counting in line with company and audit requirement.
  • Instituting Internal Control to safe guide the company assets.
  • Ensuring timely reconciliation of Bank Statement against the General ledger for prompt discovering of errors or misstatement.
  • Ensuring effective and efficient payroll system in conjunction with HR
  • Verifying on monthly basis the bank charges debited by banks.
  • Amortizing the prepayment like rents, advertisement and any other advance payments.
  • Managing the company General Ledger i.e. Chart of Accounts

Budgeting / Forecasting & Reporting

  • Coordinating and preparing annual budgets, including operating and capital expenditure budgets, ensuring the accurate preparation / reporting of monthly financial results
  • Providing assistance / direction to managers with regards to the preparation of budgets.
  • In conjunction with the Managing Director, ensure that business cash flow adequately supports company work activities and produces optimal results.
  • Ensure approved capital expenditure budgets are adhered to at all times.
  • Ensure any variations to budgets and forecasts are explained in management reports, including any future / potential exposures to the organization.
  • To prepare “budget reports” on an annual basis for review by Directors.
  • On a monthly basis, track and review expenditure against set budgets providing
  • Directors with a “budget inconsistencies report”.

Asset Management:

  • Ensuring all company assets are monitored, insured and accounted for.
  • Ensuring company motor vehicles and property are effectively managed.
  • Ensuring the fixed assets register is managed and maintained with strict adherence to “fixed assets register procedure.”
  • On a monthly basis ensuring the general ledger is reconciled to the assets register
  • Preparing on the monthly basis the Fixed Assets Movement Schedules.
  • Ensuring timely capitalization and disposal of Fixed Assets in line with company policy.
  • Ensuring accurate depreciation is charged to P & L monthly. 4.9 Ensuring proper tagging of Fixed Assets.
  • Ensuring Tax Acceptance Certificate is obtained from relevant authority for capital allowance purposes where applicable.

Regulations & Statutory Compliance:

  • Ensuring there is proper documentation and annual reconciliation of gross wages, payroll tax and workers compensation against general ledger.
  • On an ongoing basis, reviewing company expenditure to ensure compliance with Loan Covenants with banks, reporting violation immediately to the MD.
  • Collecting and collating all necessary documentation in readiness and preparation of company income tax returns.
  • Ensuring prompt remittance of pension contribution deducted.
  • Assisting in formulating and implementing policy on Corporate Governance.

People Management:

  • Providing leadership direction for the Finance teams.
  • Making self-available as coach / mentor in assisting my team to develop in their positions.
  • Ensuring that relevant information is communicated to my team enabling them to effectively carry out their functions.
  • Delegating tasks to my team in line with skill, knowledge and ability and where necessary identifying skill gaps and training requirements.
  • When needs arise, involving in relevant personnel matters including recruitment, termination and counseling.
  • Completing KPI assessment of direct reports within Company as required from time to time
  • Any other job that may be assigned by the MD any time.
  • Being a company ambassador to bring business and project the company image in positive light.

Key Job Attributes
Generic:

  • Leadership and Motivation
  • Analytical and quantitative decision making skill
  • Oral and written communication skills
  • Problem-solving, creativity
  • Ability to Multitask
  • Ability to work with a team
  • Ability to work independently
  • Ability to be proactive and deliver results
  • Integrity/Discipline
  • Excellent interpersonal skills
  • Strong negotiation skills

Technical:

  • ACA qualification
  • Solid ability to use the Microsoft office package
  • Ability  to use the Sage financial package

Education & Experience
Education:

  • First Degree in Accounting, Finance, Economics or a related field.
  • ACA or ACCA certification
  • Experience with ERP systems; Microsoft Navision experience is a plus

Experience:

  • Minimum of 5 years work experience in a managerial role.

 

Job Title: Procurement Officer

Location: Lagos

Job Description

  • To oversee purchases and develop new contracts
  • To procure high – quality and cost-efficient supplies for our organization.
  • To follow procurement procedures, maintain an updated list of inventory and incoming purchases and supplies, and be responsible for approving purchases
  • Monitor business trends and product availability to pay the best price for the company goods and services without sacrificing quality or delivery times
  • Nurture relationships with suppliers to negotiate the best prices for company
  • Identify and research potential new suppliers

Core Working Relationships:

  • Store Team
  • Technical Team
  • Production Team
  • Logistics
  • Finance Team

Task Complexities:

  • Responsible to source, negotiate and purchase materials from both local and oversea vendors
  • Maintain accurate records of purchases and pricing
  • Create and maintain good relationships with vendors/suppliers
  • Making professional decisions in a fast-paced environment
  • Maintain records of purchases, pricing, and other important data
  • Review and analyze all vendors/suppliers, supply, and price options
  • Develops plans for purchasing equipment, services and supplies
  • Negotiate the best deal for pricing and supply contracts
  • Ensure that the products and supplies are high quality
  • Create and maintain inventory of all incoming and current supplies
  • Maintain and update list of suppliers and their qualifications, delivery times, and potential future development
  • Evaluate supplier performance based on quality standards, delivery time & best prices and ensure all the criteria are met according to the organizational requirements and expectation.
  • Responsible for implementing internal procurement strategies to cater to high delivery and short lead time requirements
  • Working with team members and Head of Procurement to complete duties as needed

Key Job Attributes
Generic:

  • Analytical and quantitative decision making skill
  • Oral and written communication skills
  • Problem-solving, creativity
  • The ability to Multitask
  • The ability to work with a team
  • Ability to work independently
  • Ability to be proactive and deliver results
  • Integrity / Discipline
  • Excellent interpersonal skills
  • Strong negotiation skills

Technical:

  • Sound knowledge of the Company’s products and services
  • Expert knowledge of the Microsoft Package
  • Ability to negotiate, establish, and administer contracts

Qualifications

  • Education:
  • First Degree in Business Administration, Finance, Economics or a related field.
  • Experience with ERP systems; Microsoft Navision experience is a plus

Experience:

  • Solid knowledge and understanding of procurement processes, policy, and systems
  • Two (2) years previous experience as procurement officer or related position.

 

Job Title: Sales & Marketing Manager

Location: Lagos

Job Summary

  • Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives.
  • Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.
  • Rigorously drive sales Target in order for revenue growth to be achieved

Core Working Relationships:

  • Clients
  • Stakeholders
  • Sales Operations
  • Production Operations.

Task Complexities:

  • Direct and coordinate activities involving sales of manufactured furniture products.
  • Resolve customer complaints regarding sales and service.
  • Review reports to project sales and determine profitability.
  • Oversee local sales executives and other staff.
  • Liaise with leadership to determine price schedules and discount rates.
  • Prepare budgets and approve budget expenditures.
  • Monitor customer preferences to determine focus of sales efforts.
  • Liaise with human resource to plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Direct, coordinate, and review activities in sales and service with a view to add to the bottom line of the business.
  • Confer or consult with department heads and the brand and communication consultant to plan advertising and to secure information on products and customer specifications.
  • Confer with potential customers regarding products needs and advise customers on types of furniture products to purchase.
  • Assess marketing potential of new store locations, considering statistics and expenditures.
  • Visit franchised dealers to stimulate interest in establishment or expansion of sales and service outlets of an organization.
  • Build and execute the Company’s marketing and communications plan.
  • Develop, maintain and grow relationships with leaders in the Corporate, Real estate, Commercial, Hospitability and Public sector for the purpose of lead generation.
  • Identify and develop new strategic opportunities for partnerships with Major stakeholders in the construction and property development sector of the economy for the purpose of marketing the company.
  • Develop content for promotional materials, social media, newsletters and other campaign channels.
  • Understand the company’s target market and ensure adequate communication to the target market.
  • Categorize and report on trends specific to our industry and what will impact the business
  • Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives.
  • Work closely with Sales Operations to ensure that revenue growth targets are achieved
  • Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders with the support of the interior designers.
  • Recommend products to customers, based on customers’ needs and interests.
  • Answer customers’ questions about products, prices, availability, product uses, and credit terms.
  • Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
  • Consult with clients after sales to resolve problems and to provide ongoing support.
  • Provide customers with product samples and catalogs.
  • Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
  • Monitor market conditions, product innovations, and competitors’ products, prices, and sales.
  • Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
  • Obtain credit information about prospective customers.
  • Train customers’ employees on the appropriate use of new Furniture.
  • Liaise with Customer service to prepare quotations, job order forms.
  • Negotiate details of contracts and payments.
  • Negotiate with retail merchants to improve product exposure, such as shelf positioning and advertising.
  • Liaise with the technical unit to plan, assemble, and stock product displays in retail stores, or make recommendations to retailers regarding product displays, promotional programs, and advertising.
  • Check stock levels and reorder merchandise as necessary.

Education & Experience
Education:

  • A Degree in Marketing, Communications, Social Sciences or Business Administration.
  • An MBA will be an added advantage.

Experience:

  • Minimum of 5-7 years of demonstrable experience in sales, marketing, merchandising or related field
  • 23 years experience in a supervisory role.

Key Job Attributes
Generic:

  • Ability to Multitask
  • Ability to work with a team
  • Ability to work independently
  • Ability to be proactive and deliver results
  • Integrity/Discipline
  • Excellent interpersonal skills
  • Attention to details
  • Possess analytic and problem-solving skills
  • Proficiency in the Microsoft package.

Skills:

  • Active Listening and Speaking
  • Persuasive skills
  • Social Perceptiveness
  • Critical Thinking and Negotiation skills
  • Service Orientation
  • Active Learning
  • Judgment and Decision Making.

Technical:

  • Excellent communication skills and evidence of building strong relationships
  • Solid knowledge of digital technologies including those involving content management, web analytics, search engine marketing, email marketing, website usability
  • Ability to develop strong value propositions consistent with Customer needs
  • Knowledge of the company’s product and services
  • Ability to connect strategic thinking and planning with hands-on tactical execution.

Knowledge:

  • Sales and Marketing
  • Customer and Personal Service
  • Administration and Management.

Deadline: 29th February, 2020.

Method of Application
Interested and qualified candidates should send their CV to: human.resources@iofurnitureltd.com using the job title as subject of mail.

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