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Head Nurse / Matron Job at Physio Centers of Africa

Physio Centers of Africa – We are an innovative healthcare business seeking to propel physiotherapy and elder care to world class levels in Africa.

We are recruiting to fill the position below:

Job Title: Head Nurse / Matron

Status: Full-time
Location: Lagos
Reports to: MD / CEO

Job Summary

  • The Head Nurse / Matron will manage our Home & Elder Care workforce. The Head Nurse, will be responsible for supervising caregivers; by providing leadership and orientation to personnel; and for performing a variety of duties in order to coordinate the delivery of care to clients.
  • They will liaise with the HR Outsourcing to recruit caregivers, they lead training and quality assurance and are responsible for monitoring and troubleshooting customer service
  • We are looking for an individual with exceptional communication, organization and computer skills. Must enjoy working in a team-oriented environment and be able to multi-task.
  • This person wil work the PCA MD and executive team to develop the pilot and launch the full business operations

Responsibilities

  • Ensure the appropriteness and execution of the business model and all operating processes.
  • Oversee caregiver in-house orientation and all trainings.
  • Liase with outsourcing company on the employment lifecycle of caregivers.
  • Schedule and conduct caregiver annual reviews and all supervision including regular performance conversations, accountabilities, customer satidfaction and problem resolution.
  • Be a point of contact in the clinic for clients and family members to facilitate problem resolution for client care issues.
  • Conduct client / caregiver introductions
  • Keep sufficient documentation of all relevant phone and in-person contacts with clients, client representatives, caregivers and others.
  • Responsible for ensuring all Quality Assurance home visits with new clients two-weeks after start of service and every 90-days are scheduled and completed by the due date. Ensure proper maintenance of Client Journals. Collect service records for office file and keep journal stocked with blank forms.
  • Maintain all active prospects and client records on appropriate software. Update and inactivate prospect and client files as needed.
  • Take phone inquiries from prospective clients, set-up service calls, record client inquiries on software to enable reporting conversion, closing and referral sources.
  • Know about long-term care insurance and how it works to be in a position to advise clients on this topic during care consultations.
  • Motivate and inspire our caregiver workforce
  • Oversee caregiver schedules with an emphasis on creating high quality matches and extraordinary relationships.
  • Utilize software system for documentation and record maintenance, monitor output.
  • Meet with prospective clients in order to discover their needs, sign them up for service and establish a billing relationship.
  • Ensure satisfaction, safety and quality care through regular phone contact with clients and representatives as well as live visits in their homes.
  • Reflect the values of PCA Home & Elder Care.
  • Responsible for maintaining client files; scanning into the main shared folder and ensuring the hard copies are in the client file.
  • 90-Day audit of client files when home visit is conducted.
  • Gain mastery of the following technical systems/processes/resources: Outlook Calendars, Outlook Mail, One Drive File Sharing, Microsoft Word, Microsoft Excel, Microsoft PowerPoint and more.

Minimum Qualifications
Educational Background:

  • Currently licensed to practice as a registered Nurse in Nigeria
  • Bachelor’s Degree in Nursing (BSN) required.
  • 5 Years Of Related Work Experience Required.

Competency and Skills Requirements:

  • Critical Characteristics
  • Previous experience desired – Licensed Nurse or someone with managerial work experience within senior care / long-term care/hospital management
  • Must have the ability to work, Monday thru Friday (full-time)
  • Minimum of three-year experience managing clients strongly preferred
  • Ability to visit client homes in the assigned territory
  • Has an entrepreneurial spirit and must be willing to take risk
  • Be willing to grow with the business and be adventurous
  • A problem solver and can work independently
  • Someone not concerned with hierarchy and ready to roll up sleeves
  • Good multitasking capabilities
  • Good analytical and problem solving skills
  • Proficiency in the use of Microsoft Word, PowerPoint, Excel and other spreadsheet applications
  • Presentation capability

Generic Skills:

  • Ability to work well under pressure
  • Very good interpersonal and team skills
  • Excellent verbal and written communication skills
  • Customer focus

Supervisory Skills:

  • Have previously led a team in a hospital / eldercare business
  • Client relations
  • Strong organizational skills

Deadline: 13th February, 2020.

How to Apply
Interested and qualified candidates should send their Applications to: care@physiocentersofafrica.com using the “Job title” as subject of the email.

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