Lead Enterprise Support Company Limited – Our client, Life Action Plus HMO, is a technology-driven health insurance company that has integrated technology into every sphere of health-care management.
They are recruiting to fill the position below:
Job Title: Call Center Agent
Location: Agindingbi, Lagos
Job Type: Full Time
Job Field: Customer Service
Reporting To: Team Lead
Role Purpose
- Responsible for receiving and resolving queries from various sources such as corporate customers, retails customers, distribution partners and providers.
Minimum Qualifications
- This role requires a First Degree or its equivalent Diploma qualification B.A / B.Sc / HND.
- A Nursing qualification or in a related field would be an added advantage.
- Requires between 2-5 years relevant work experience with advanced / extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.
Technical Competencies:
- Possesses current knowledge of the profession.
- Knowledge of the business
- Good customer service management
- Good Phone Skills.
- Good Analytical skills.
- Commitment to Task.
Behavioural Competencies:
- Ability to work under pressure and multi task effectively.
- Good Verbal communication & interpersonal Skills.
- Attention to Detail.
- Persuasive.
Responsibilities
- Ensure clients (corporate customers, retails customers, distribution partners and providers) have a seamless encounter with using our service.
- Obtain client information by answering telephone calls; interviewing clients; verifying information.
- Respond to all Enrollee and Provider inquiries and handle any complaints.
- Provide information about company products and services.
- Receive and handle customer complaints.
- Seek resolution of customer queries.
- Take telephone calls on behalf of LAP HMO in order to fulfil customer requirements.
- Have the most up to date information on all plans of LAP HMO and be able to help customers in a quick and friendly fashion.
- Maintain communication equipment by reporting any faults promptly.
- Maintain and improve quality results by adhering to standards and guidelines.
- Develop tactics to deepen relationships with clients through regular interactions.
Deadline: 30th March, 2020.
How to Apply
Interested and qualifed candidate should send their CV to: recruitment@leadhradvisory.com using the Job Title as the subject of the email.
Note: Applicants must have a nursing back ground.
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